Summary
Work History
Education
Skills
Timeline
Certification
Accomplishments
Languages
Certifications and Training
Work Availability
Recognition and Awards
Quote
Websites
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Danny Louisseize

Danny Louisseize

Toronto,ON

Summary

Bilingual leader with 14+ years at Cision, driving product-led transformations and delivering strong customer success. Expertise in product analytics, SaaS management, and aligning product and customer strategies for impactful results. Proven track record of exceeding revenue targets, enhancing customer satisfaction, and leading teams to operational excellence.

Work History

Senior Director of Global Upgrades

Cision
01.2021 - Current
  • Lead a global program to upgrade customers to CisionOne, leveraging the Comms Cloud platform to drive retention, growth, and improved NPS, CSAT, and CES across regions.
  • Spearhead Cision's global Voice of the Customer (VoC) initiative, centralizing feedback and fostering collaboration across product, CX, marketing, and sales teams.
  • Manage cross-functional teams and oversee 50+ contractors to ensure successful program implementation.
  • Partner with product management to advocate for customer-driven roadmap items, contributing to GRR and NRR goals.
  • Collaborate with the ELT to align programs with CEO and company objectives.

Senior Director, Client Experience & Insights

Cision
07.2019 - 01.2021
  • Directed a team of 60+ in customer success, support, and professional services, driving innovation and efficiency.
  • Implemented an integrated CX strategy, uncovering new revenue through cross-sell/up-sell initiatives and an advanced platform.
  • Strengthened customer retention with CSM outreach, feedback loops, and strategic onboarding.

Director of Cision Insights

Cision
06.2018 - 06.2019
  • Achieved revenue growth of 200% in the first year, followed by 150% in the subsequent year through strategic process overhauls.
  • Bolstered cross-sell mechanisms by working synergistically with enterprise sales teams.
  • Expanded brand footprint by 25% in the Québec market, leading to increased sales.

Director of Client Success

Cision
03.2017 - 06.2018
  • Established the Client Success Division, overseeing a 22+ member team across two cities and streamlining onboarding for a 25% reduction in integration times.

Manager of Client Experience

Cision (Formerly CNW)
08.2015 - 02.2017
  • Led client experience and onboarding for CNW's Online Member Centre, developing a more efficient process and surpassing 2016 goals by 145%. Acted as the main client advocate, ensuring high-quality interactions and addressing client needs.

Education

Diploma - Marketing And Communications

Algonquin College
Ottawa, ON
04.2011

Skills

  • Executive Leadership
  • Strategic Vision and Initiatives
  • Operational Excellence
  • Key Performance Indicator Management
  • Team Building and Motivation
  • Thought Leadership
  • Business Process Improvement
  • Customer Experience Strategy
  • Analytical and Problem-Solving Skills
  • Core Values and Culture Management
  • Business-to-Business (B2B) Strategy
  • SaaS Program Management

Timeline

Senior Director of Global Upgrades

Cision
01.2021 - Current

Senior Director, Client Experience & Insights

Cision
07.2019 - 01.2021

Director of Cision Insights

Cision
06.2018 - 06.2019

Director of Client Success

Cision
03.2017 - 06.2018

Manager of Client Experience

Cision (Formerly CNW)
08.2015 - 02.2017

Diploma - Marketing And Communications

Algonquin College

Certification

  • Product Analytics Certification - June 2023 - Pendo & Mind the Product.
  • Product-Led Certification - June 2023 - Pendo & Mind the Product.
  • Social Media and Marketing Foundations - March 2021 - LinkedIn.
  • Digital Court Reporting Technology - August 2011 - International Reporting Inc.

Accomplishments

  • Miller Heiman Strategic & Conceptual Selling Alumni - May 2015 - Cision (Formerly CNW).
  • UBM Commitments Champion Canada - June 2014 - UBM.
  • PRN President's Club Award - Golden Ticket Recipient - February 2014 - Cision (Formerly PR Newswire).

Languages

French
Native or Bilingual
English
Native or Bilingual

Certifications and Training

  • Product Analytics Certification - June 2023 - Pendo & Mind the Product.
  • Product-Led Certification - June 2023 - Pendo & Mind the Product.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Recognition and Awards

· Miller Heiman Strategic & Conceptual Selling Alumni- May 2015 - Cision (Formerly CNW).

· UBM Commitments Champion Canada - June 2014 - UBM.

· PRN President's Club Award - Golden Ticket Recipient - February 2014 - Cision (Formerly PR Newswire).

Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

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