DANNY WONG
Canada
Summary
Senior IT leader with over 20 years of expertise in technology operations management, infrastructure optimization, and digital transformation across financial services, logistics, and manufacturing sectors. Proven ability to align IT strategies with business objectives while enhancing security, improving operational efficiency, and driving innovation. Skilled in leading cross-functional teams, managing complex projects, and delivering solutions that create measurable business value. Experienced in modernizing legacy systems, optimizing IT performance, and building resilient technology environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BUSINESS IT MANAGER
SKRETTING CANADA
04.2023 - 07.2024
- Led IT operations across multiple regions in North America, managing critical infrastructure, cybersecurity, and system performance while optimizing cloud solutions and spearheading strategic IT projects
- Managed IT operations across three regions (Vancouver, St
- Andrews, and Tooele), overseeing a team of four and collaborating with external vendors to ensure optimal infrastructure performance, including Cisco switches, Fortigate firewalls, VMware, and Wi-Fi systems
- Successfully migrated from traditional MPLS to SD-WAN architecture, significantly improving security posture while reducing network complexity and maintenance overhead
- Led key initiatives including migrating the label system from CodeSoft to Bartender, implementing RFID tracking, and upgrading the Plant IT PCS system, resulting in enhanced production capabilities and operational visibility
- Managed the Rockwell Production System's ERP integration with M3, streamlining manufacturing workflows and improving data integrity across systems
- Provided regular insights and recommendations to the Corporate IT Director, ensuring alignment of IT initiatives with business objectives while maintaining budget compliance
DIRECTOR OF IT
RADIUS LOGISTICS
09.2022 - 02.2023
- Directed IT operations and infrastructure for a logistics company, driving operational efficiencies, optimizing ERP systems, and reducing IT support costs while enhancing user satisfaction
- Transformed IT support operations, reducing costs by 25% while simultaneously improving user satisfaction by approximately 30% through strategic process changes and enhanced service delivery
- Led the successful integration of key ERP systems (TruckMate and CargoWise), improving operational efficiency by 20% and streamlining international freight operations
- Implemented FourKites for real-time shipment tracking and information integration, resulting in a measurable increase in operational efficiency and customer satisfaction
- Managed and optimized critical IT infrastructure systems, including LAN/WAN networks, telecommunications, and Microsoft O365 environment, ensuring reliable operations during peak business periods
HEAD OF IT
BPI INTERNATIONAL FINANCE LIMITED
01.2019 - 07.2022
- Led IT governance and strategy for BPI's Hong Kong branch, implementing modern cloud platforms, enhanced security solutions, and robust business continuity capabilities
- Led the migration from Lotus Notes to Microsoft 365 E3, successfully implementing Azure Active Directory, Microsoft Exchange, SharePoint, OneDrive, and Intune with robust data governance policies
- Managed the deployment of HR Management System (HRMS) on AWS Cloud, working with vendors to configure application and database servers while optimizing cloud infrastructure for enhanced availability and performance
- Established comprehensive disaster recovery and business continuity capabilities, including a warm BCP site with redundant communication circuits and regular technical testing to ensure operational resilience
- Deployed Barracuda solutions for cloud backup of Microsoft 365 data (OneDrive, SharePoint, Exchange) and implemented Email Security Gateway for advanced threat protection, substantially improving the organization's security posture
- Successfully migrated from legacy Avaya telephone system to Microsoft Teams with Audiocodes VOIP integration, improving reliability while reducing operational costs
- Led the successful deployment of Avaloq (SaaS) for wealth management services, managing all aspects from system testing through production launch with minimal disruption
- Researched and implemented RPA using NICE platform, identifying and automating repetitive tasks to improve operational efficiency and accuracy
HEAD OF IT, GREATER CHINA
SVENSKA HANDELSBANKEN
12.2010 - 01.2018
- Oversaw IT strategy and execution across multiple locations in Greater China, managing critical IT systems, network infrastructure, and regulatory compliance to ensure smooth business operations
- Led the strategic direction and execution of IT initiatives across Hong Kong, Beijing, Shanghai, and Taiwan, representing the Group IT team and fostering cross-departmental collaboration to enhance business capabilities
- Successfully managed the core banking system migration from Midas Classic to MidasPlus, ensuring a smooth transition with minimal impact on business operations
- Spearheaded the implementation of the Anti-Telecom Fraud project to enable secure account freeze management and strengthen overall security protocols
- Led a team of technical support professionals, overseeing complex networking systems including Cisco switches, Juniper routers/firewalls, and Bluecoat proxies
- Successfully established and implemented comprehensive BCP/DR capabilities for Hong Kong and Shanghai branches, conducting regular technical validation exercises to ensure operational readiness
Education
MASTER OF SCIENCE - MANAGEMENT RESEARCH STUDIES
THE HONG KONG POLYTECHNIC UNIVERSITY
01.2023
MASTER OF COUNSELING -
MONASH UNIVERSITY
01.2018
MBA -
THE CHINESE UNIVERSITY OF HONG KONG
01.2006
BACHELOR OF SCIENCE - COMPUTER SCIENCE
BROCK UNIVERSITY
ONTARIO, CANADA01.1987
BACHELOR OF ARTS - ECONOMICS
BROCK UNIVERSITY
ONTARIO, CANADA01.1986
Skills
- IT Strategy & Digital Transformation
- Cybersecurity & Compliance Management
- Cloud Solutions & Infrastructure Optimization
- ERP Systems Integration & Management
- Disaster Recovery & Business Continuity
- Vendor Management & Negotiation
- IT Budgeting & Resource Optimization
- Cross-Functional Team Leadership
- Project Management & Change Leadership
- Process Automation & Efficiency
- Microsoft 365 E3
- Intune
- SharePoint
- Active Directory
- Azure
- BCP/DR
- Barracuda
- VMware (ESX)
- VOIP/PBX
- Avaloq
- NICE RPA
- TruckMate (TMW)
- CargoWise
- Info 3
- CRM
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Certification
- DIGITAL TRANSFORMATION FOUNDATION PROGRAM, THE INTERNATIONAL INSTITUTE FOR MANAGEMENT DEVELOPMENT (IMD), LAUSANNE, SWITZERLAND, 10/01/21
- ITIL FOUNDATION CERTIFICATE IN IT-SERVICE MANAGEMENT, 02/01/06
Technical Skills
Microsoft 365 E3, Intune, SharePoint, Active Directory, Azure, AWS, WAN/LAN/VLAN, TCP/IP, Wireless Networking, BCP/DR, Barracuda, VMware (ESX), VOIP/PBX, Juniper/Fortigate Firewalls, Bluecoat Proxy, Cisco Switches, AS400 iSeries, Avaloq, MidasPlus, Trade Innovation, KondorPlus, PayPlus, SRSPlus, CNAPS, CRS, NICE RPA, TruckMate (TMW), CargoWise, Info 3, CRM, Property Sales/Marketing Systems, Helpdesk Systems, HR Management Systems, POS (Retail and F&B), Hotel Management Systems
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
BUSINESS IT MANAGER
SKRETTING CANADA
04.2023 - 07.2024
DIRECTOR OF IT
RADIUS LOGISTICS
09.2022 - 02.2023
HEAD OF IT
BPI INTERNATIONAL FINANCE LIMITED
01.2019 - 07.2022
HEAD OF IT, GREATER CHINA
SVENSKA HANDELSBANKEN
12.2010 - 01.2018
MASTER OF COUNSELING -
MONASH UNIVERSITY
MBA -
THE CHINESE UNIVERSITY OF HONG KONG
BACHELOR OF SCIENCE - COMPUTER SCIENCE
BROCK UNIVERSITY
BACHELOR OF ARTS - ECONOMICS
BROCK UNIVERSITY
MASTER OF SCIENCE - MANAGEMENT RESEARCH STUDIES
THE HONG KONG POLYTECHNIC UNIVERSITY
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