Danny Whaley
Lantzville ,British Columbia
Summary
Proven achiever with a strong background in customer service and team collaboration, honed at Up Side Down Greens. Excelled in enhancing customer satisfaction and driving sales through creative digital marketing strategies and effective product knowledge. Skilled in maintaining workplace cleanliness and safety, consistently delivering high-quality outcomes that exceed expectations. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Store Assistant
Up Side Down Greens
01.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Conducted market research to identify emerging trends and opportunities for growth within the industry.
- Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
- Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
- Developed strong relationships with suppliers, negotiating favorable pricing terms without compromising on product quality.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.
- Drove team revenue totals by bringing in top sales numbers.
Fabrication Welder
Aarcat Industrial Repairs
01.2021 - 03.2022
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Read and followed blueprints and weld diagrams.
- Finished welding and fabrication projects using grinders.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Used cutting torches to shape and cut metal for fabrication projects.
- Contributed to the successful completion of large-scale projects by efficiently collaborating with multidisciplinary teams.
- Increased customer satisfaction with timely delivery of high-quality products that met or exceeded expectations.
- Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
Education
High School Diploma -
Okanagan College
Kelowna, BC06.2015
Skills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
- Workplace Cleanliness
- Store safety
- Stock replenishment
- Creative Thinking
- Building Customer Loyalty
- Engaging with Diverse Customers
- Product Knowledge
Languages
English
Full Professional
Timeline
Store Assistant
Up Side Down Greens
01.2022 - Current
Fabrication Welder
Aarcat Industrial Repairs
01.2021 - 03.2022
High School Diploma -
Okanagan College
Similar Profiles
Navdeep VyasNavdeep Vyas
Vice President - Operation & Sales at Greens Towness Private Limited(Greens Foods Craft India Private Limited)Vice President - Operation & Sales at Greens Towness Private Limited(Greens Foods Craft India Private Limited)
Dr. Heidi CavanaghDr. Heidi Cavanagh
Senior Strategic Research & Development Consultant at Side by Side Intervention CentreSenior Strategic Research & Development Consultant at Side by Side Intervention Centre
JENNIFER PRIDE ROSEJENNIFER PRIDE ROSE
Store Team Leader at Aerie & OFFLINE Side by SideStore Team Leader at Aerie & OFFLINE Side by Side
Dustin StreetDustin Street
National Commercial Practice Leader at Coast Underwriters Ltd.National Commercial Practice Leader at Coast Underwriters Ltd.
Leian MareeLeian Maree
Customer Service Representative at VenetianCustomer Service Representative at Venetian