Summary
Overview
Work History
Education
Skills
Timeline
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Danny Valencia

Santa Cruz

Summary

Human resources professional with strong foundation in personnel administration and employee relations. Proven ability to manage employee records, coordinate recruitment processes, and support HR initiatives. Valued for team collaboration, adaptability to changing needs, and results-driven approach. Skilled in data management and communication.

Overview

11
11
years of professional experience

Work History

Personnel Clerk

County of Santa Cruz
09.2022 - Current
  • Oversee and audit HR transactions for each assigned department in Santa Cruz County
  • Assume responsibility as a custodian of records for all county personnel.
  • Lead orientations of all new county employees.
  • Input data for county employees and job classifications that are in compliance with bargaining units, civil service rules, and county code and regulations.

Patient Services Representative

Sutter Health
09.2017 - 09.2022
  • Led patient registration and appointment scheduling, ensuring seamless clinic operations.
  • Mentored junior staff on patient interaction best practices, enhancing service quality and setting a culture of excellence.
  • Resolved complex billing inquiries, improving patient satisfaction and retention.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.

Crew Member

Trader Joe's
04.2014 - 09.2017
  • Trained new team members on operational procedures and customer service standards.
  • Monitored inventory levels, ensuring stock availability for customer demands.
  • Enhanced customer satisfaction through effective communication and problem-solving skills.

Education

Harbor High School
Santa Cruz, CA

Skills

  • Onboarding coordination
  • Data entry proficiency
  • Payroll processing
  • Policy enforcement
  • Calendar management
  • Human resources
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical thinking

Timeline

Personnel Clerk

County of Santa Cruz
09.2022 - Current

Patient Services Representative

Sutter Health
09.2017 - 09.2022

Crew Member

Trader Joe's
04.2014 - 09.2017

Harbor High School

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Danny Valencia