DANNY SALLOUM
London,ON
Summary
Applying for a Customer Service Position
Skills:
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Enthusiastic client services professional with strong background directly interfacing with industry customers.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Telus
London, Ontario
01.2019 - Current
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Identified potential opportunities to upsell products or services to customers.
Car Rental Agent
Enterprise Car Rental
London, Ontario
07.2017 - 01.2019
- Greeted customers, answered their questions and provided information about car rental services.
- Processed customer reservations and payments.
- Inspected vehicles for damage prior to rental and upon return.
- Explained the terms of rental agreements to customers.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Assisted customers in selecting appropriate car models based on their needs.
- Performed basic maintenance such as checking tire pressure, fluid levels.
Customer Service Representative
LCBO
Toronto, Ontario
03.2015 - 06.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Bachelor of Arts - Information Technology
Bachelor Or Science
Toronto, ON01-2018
Associate of Arts - Tourism And Travel Management
IATA Travel And Tourism College
Toronto, ON01-1999
High School Diploma -
Central Commerce
06-1996
Skills
- Logistics Coordination
- Call Center Operations
- Complaint Handling
- Payment Processing
- Delivery Tracking
- Account Management
- Service Recommendations
Timeline
Customer Service Officer
Telus
01.2019 - Current
Car Rental Agent
Enterprise Car Rental
07.2017 - 01.2019
Customer Service Representative
LCBO
03.2015 - 06.2017
Bachelor of Arts - Information Technology
Bachelor Or Science
Associate of Arts - Tourism And Travel Management
IATA Travel And Tourism College
High School Diploma -
Central Commerce
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