Luis Ramirez
Reseda
Summary
Proven Service Advisor at Big Brand Tires and Service, adept in vehicle maintenance and customer service, enhanced customer trust through education on vehicle upkeep, surpassing sales targets. Exhibits a strong work ethic and problem-solving skills, ensuring high satisfaction and loyalty. Achieves performance improvement with a keen focus on safety awareness.
Overview
6
6
years of professional experience
Work History
Porter
Rydell Chevrolet
09.2024 - Current
- Retrieved customer vehicles efficiently for scheduled pickups, ensuring timely service, and cleaning and handling.
Service Advisor
Big Brand Tires and Service
11.2023 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Documented customer vehicle service requests, coordinated parts orders, and ensured timely follow-ups to maintain high customer satisfaction.
Sales Associate
Home Depot
12.2020 - 11.2023
- Handled freight operations, ensured efficient stocking of plumbing supplies to optimize inventory, and providing customer service.
Sales Associate
Pepboys
05.2019 - 12.2020
- Handled commercial orders, inventory parts, freight to maintain smooth store operations and provide excellent customer service.
Education
High School Diploma - N/A
Taft Charter High School
Woodland Hills, CA06.2019
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Clean driving record
- General labor
- Safety awareness
- Ensuring customer satisfaction
- Vehicle maintenance
- Work orders
- Performance improvement
Timeline
Porter
Rydell Chevrolet
09.2024 - Current
Service Advisor
Big Brand Tires and Service
11.2023 - 08.2024
Sales Associate
Home Depot
12.2020 - 11.2023
Sales Associate
Pepboys
05.2019 - 12.2020
High School Diploma - N/A
Taft Charter High School
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