Danny Palermo
6011 Rue Renoir, Montreal,QC
Overview
19
19
years of professional experience
Work History
Service Advisor
Audi Popular
Montreal, QC
12.2020 - 02.2024
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used knowledge of services to recommend additional products and offerings to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Examined records and papers to verify warranty and service contract coverage.
- Researched coverages under warranties and determined requirements for coverage.
Parts Manager
Volkswagen Popular
Montreal, QC
12.2019 - 12.2020
- Maintained records of all orders placed, received, and shipped.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Controlled daily parts program activities to improve sales and inventory management.
- Monitored stock levels regularly to avoid backorders or shortages.
- Ensured accuracy in order processing and invoicing procedures.
- Collaborated with other departments to ensure timely deliveries.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Inspected returned parts for damage before restocking shelves.
- Trained new staff members on proper parts handling techniques.
- Analyzed pricing trends to optimize cost savings.
- Taught junior employees proactive strategies to meet operational and sales goals.
Service Advisor
Audi Popular
Montreal, QC
11.2009 - 12.2019
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used knowledge of services to recommend additional products and offerings to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Examined records and papers to verify warranty and service contract coverage.
- Researched coverages under warranties and determined requirements for coverage.
Automotive Parts Specialist
Audi Popular
Montreal, QC
11.2009 - 12.2014
- Provided technical advice to customers on appropriate part selection for their vehicles.
- Assisted in the delivery of parts to customers, ensuring accuracy and timeliness of orders.
- Researched product information and specifications to determine compatibility with customer needs.
- Ensured parts availability by verifying inventory and ordering new components as needed.
- Maintained organized records of all transactions including customer contact information, part numbers ordered, cost estimates.
- Communicated regularly with vendors regarding special orders, backorders, and price quotes for customers' requests.
- Monitored stock levels and reordered items as necessary to maintain optimal stock levels.
- Coordinated pickup and delivery services with freight carriers for larger shipments.
- Performed regular audits of physical inventory counts against company records.
- Assisted in training new employees on procedures related to parts ordering, stocking, and delivery processes.
Automotive Parts Consultant
Dispro Automotive Auto Repair
Montreal, QC
08.2007 - 11.2009
- Provided technical advice to customers on appropriate part selection for their vehicles.
- Assisted in the delivery of parts to customers, ensuring accuracy and timeliness of orders.
- Researched product information and specifications to determine compatibility with customer needs.
- Ensured parts availability by verifying inventory and ordering new components as needed.
- Maintained organized records of all transactions including customer contact information, part numbers ordered, cost estimates.
- Communicated regularly with vendors regarding special orders, backorders, and price quotes for customers' requests.
- Monitored stock levels and reordered items as necessary to maintain optimal stock levels.
- Coordinated pickup and delivery services with freight carriers for larger shipments.
- Performed regular audits of physical inventory counts against company records.
- Assisted in training new employees on procedures related to parts ordering, stocking, and delivery processes.
Automotive Parts Consultant
Altrom Canada
Montreal, QC
03.2005 - 08.2007
- Provided technical advice to customers on appropriate part selection for their vehicles.
- Assisted in the delivery of parts to customers, ensuring accuracy and timeliness of orders.
- Researched product information and specifications to determine compatibility with customer needs.
- Ensured parts availability by verifying inventory and ordering new components as needed.
- Maintained organized records of all transactions including customer contact information, part numbers ordered, cost estimates.
- Communicated regularly with vendors regarding special orders, backorders, and price quotes for customers' requests.
- Monitored stock levels and reordered items as necessary to maintain optimal stock levels.
- Coordinated pickup and delivery services with freight carriers for larger shipments.
- Performed regular audits of physical inventory counts against company records.
- Assisted in training new employees on procedures related to parts ordering, stocking, and delivery processes.
Education
High School Diploma -
École Secondaire Louis-Joseph-Papineau
Montréal, QC06-2004
Skills
- Customer Service
- Excellent Communication
- Warranty Claims Process Management
- Service Estimates
- Service Scheduling
- Multitasking and Organization
- Workflow Management
- Excellent Communication
- Performance Goals
- Process Improvements
- Service Recommendations
- Handling Customer Complaints
- Strong Work Ethic
- Team Collaboration
- Customer Relationship Management
- Complaint resolution
- Call Center Operations
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Italian
Native/ Bilingual
Software
- Serti
- Audi Parts Sofware Etka
- Microsoft Office
- Volkswagen Software Elsa
Timeline
Service Advisor
Audi Popular
12.2020 - 02.2024
Parts Manager
Volkswagen Popular
12.2019 - 12.2020
Service Advisor
Audi Popular
11.2009 - 12.2019
Automotive Parts Specialist
Audi Popular
11.2009 - 12.2014
Automotive Parts Consultant
Dispro Automotive Auto Repair
08.2007 - 11.2009
Automotive Parts Consultant
Altrom Canada
03.2005 - 08.2007
High School Diploma -
École Secondaire Louis-Joseph-Papineau
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