Danny Moniz
Winnipeg,MB
Summary
Ambitious and career-focused individual seeking a position to contribute to company objectives. Consistently organized and efficient, I have successfully met organizational needs. Thriving under pressure, I excel at adapting to new situations and challenges, always striving to enhance the organization's brand. Strong work ethic, adaptability, and exceptional interpersonal skills drive my motivation to take on new challenges. Adept at working independently and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Advisor
Intouch Cx
Winnipeg, MB
01.2024 - Current
- Developed strong relationships with internal teams such as sales, development, or billing departments which led to efficient cross-functional collaboration.
- Guided customers through step-by-step solutions while maintaining clear communication and empathy throughout the interaction.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by providing timely and effective Tier 1 technical support.
Construction Assistant / Customer Service
Mgal Decorator
Winnipeg, MB
10.2013 - 05.2022
- Visited project sites to evaluate progress and respond to customers' concerns.
- Assisted with inspecting equipment, structures or materials to identify errors or defects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Maples Collegiate
Winnipeg, MB06.2010
Skills
- Clear Communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Multitasking and Organization
- Customer satisfaction measurement
- Team Collaboration
Certification
Certified Technical Advisor, Intouch cx
Timeline
Tier 1 Technical Support Advisor
Intouch Cx
01.2024 - Current
Construction Assistant / Customer Service
Mgal Decorator
10.2013 - 05.2022
High School Diploma -
Maples Collegiate