Danny Martinez
UMAX
Covina
2
Languages
16
years of professional experience
Dynamic logistics professional with extensive experience at UMAX, excelling in shipment management and customs clearance. Proven track record in enhancing customer service and regulatory compliance, while implementing cost-saving measures. Adept at fostering team collaboration and negotiating favorable carrier contracts, ensuring timely deliveries and high customer satisfaction.
Work History
Freight Forwarder
2 Years- Managed high volume of daily shipments, effectively prioritizing tasks to consistently meet tight deadlines while maintaining quality and accuracy.
- Utilized advanced industry software tools to efficiently manage shipment scheduling, tracking, and workflow, reducing risk of errors and missed deadlines.
- Prepared shipping documents including bills of lading, commercial invoices, packing lists, and certificates of origin to ensure smooth customs clearance.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Assisted clients in navigating customs clearance procedures by offering guidance on required documentation and regulatory requirements.
- Stayed on top of shipment locations and current status to update offices and customers.
- Used [Software] tracking spreadsheets to monitor information about customers, shipments and business activities.
Operations Customer Service Specialist
1 Year 2 Months- Collaborated with cross-functional teams to ensure seamless coordination of services for customers.
- Managed challenging situations professionally, deescalating conflicts when necessary to preserve positive client relationships.
- Increased customer retention with proactive communication and timely resolution of complaints.
- Developed and maintained strong relationships with clients, fostering long-term loyalty and repeat business.
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
- Maintained open lines of communication between drivers, warehouse staff, and customers to ensure seamless coordination throughout the shipping process.
Logistics Coordinator
4 Years 1 Month- Tracked orders and informed customers of status updates and potential delays to enhance satisfaction.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Worked with sales and customer service teams to resolve client issues and speed up order processing.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Established communication system between departments to ensure seamless information flow in logistics coordination.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Managed cross-functional teams for efficient project execution and timely completion.
- Analyzed customer requirements and delivered customized logistics solutions to meet specific needs.
Shipping and Receiving Clerk
1 Year 8 Months- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
Operations Dispatch Lead
5 Years 10 Months- Implemented cost-saving measures that reduced expenses without compromising service quality or employee morale.
- Promoted a culture of open communication within the team, fostering collaboration across various departments towards common goals.
- Served as primary point of contact for escalations, resolving conflicts efficiently while maintaining professional demeanor at all times.
- Mentored junior team members, providing guidance on best practices in dispatch operations and career development opportunities within the organization.
- Streamlined dispatch operations by implementing efficient scheduling and routing systems.
- Coordinated cross-functional teams to achieve seamless workflow in high-pressure situations.
- Ensured timely deliveries by closely monitoring progress and addressing potential roadblocks proactively.
- Maintained high levels of customer satisfaction through accurate order processing and prompt issue resolution.
- Managed staff scheduling to ensure adequate coverage during peak hours and minimize overtime costs.
Education
Pharmacy Tech License - Pharmacy Technician
Skills
Shipment management
Regulatory compliance
Logistics coordination
Document preparation
Carrier negotiation
Customer service
Team collaboration
Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight Forwarder
UMAX
07.2024 - 07.2026Read More
Operations Customer Service Specialist
MTK TRANSPORTATION
03.2023 - 05.2024Read More
Logistics Coordinator
Lineage Logistics - Cold
08.2018 - 09.2022Read More
Shipping and Receiving Clerk
Fashion Nova Warehouse
12.2016 - 08.2018Read More
Operations Dispatch Lead
JC SALES
08.2010 - 06.2016Read More
Everest College
Pharmacy Tech License from Pharmacy Technician
Read More