Danny Lopez
Oroville
Summary
Flexible hard worker ready to learn and contribute to team success.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Service Manager
Oro Dam Auto Center
Oroville
07.2021 - Current
- Ensured compliance with applicable laws and regulations related to services provided.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Hired and trained service department staff to drive performance.
Union Carpenter
Kewitt
Oroville
10.2017 - 05.2021
- Read technical drawings and blueprints accurately to determine dimensions and layout of installations.
- Measured materials accurately for construction projects.
- Cut lumber pieces to the appropriate size with saws or other cutting tools.
- Collaborated closely with colleagues from other trades on multi-trade projects.
- Constructed formwork for concrete structures using timber boards and metal braces.
- Reviewed jobsite needs with foreman and coordinated construction.
Service Advisor
Oro Dam Auto Center
Oroville
05.2010 - 08.2017
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
Education
Las Plumas
Oroville, CASkills
- Customer service
- Vendor negotiation
- Marketing strategy
- Relationship building
- Documentation and reporting
- Hospitality and accommodation
- Positive attitude
- Problem-solving
Timeline
Service Manager
Oro Dam Auto Center
07.2021 - Current
Union Carpenter
Kewitt
10.2017 - 05.2021
Service Advisor
Oro Dam Auto Center
05.2010 - 08.2017
Las Plumas
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