Danny Hoag
St Thomas,Ontario
Summary
Corporate/Leisure Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
19
19
years of professional experience
Work History
Senior Corporate Travel Consultant
Flight Centre Travel Group
2012.01 - Current
- Deliver amazing travel experiences.
- Top Agent in Canada 2018-2020
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
Customer Service Representative
Rogers Communications
2007.10 - 2010.02
- Develop personal relationships with the customers daily while resolving customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Funeral Director
Ratz Bechtel Funeral Home & Crematorium
2005.10 - 2008.06
- Assisted in funeral arrangements while remaining professional and focused.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Education
Graduated with OSSD -
Eastwood Collegiate Institute
Kitchener, ONGraduated with FSE -
Humber College
Toronto, ONSkills
- Strong negotiation skills
- Exceptional customer service
- Industry trend awareness
- Cross-cultural understanding
- Expert itinerary planning
- Travel risk management
- Airline contract management
- Visa and Passport Assistance
- Hotel and car rental booking
- Global destination expertise
Accomplishments
- Supervised team of 8 staff members.
- Global Ball Attendee Top Sales each year with Flight Centre.
- Top Travel Consultant in Canada 2018-2020
- Top Commission Transfer in Flight Centre Canada History
Languages
English
Full Professional
Timeline
Senior Corporate Travel Consultant
Flight Centre Travel Group
2012.01 - Current
Customer Service Representative
Rogers Communications
2007.10 - 2010.02
Funeral Director
Ratz Bechtel Funeral Home & Crematorium
2005.10 - 2008.06
Graduated with OSSD -
Eastwood Collegiate Institute
Graduated with FSE -
Humber College
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