Summary
Overview
Work History
Skills
Roles And Responsibilities
Timeline
Generic

Daniel Han

Los Angeles

Summary

Highly skilled hospitality expert over 10+ years with a passion for providing excellent customer service. Proficient in all aspects of food and beverage service, dedicated to exceeding customer expectations and creating memorable experiences.

Overview

10
10
years of professional experience

Work History

Lead Server

Sake House By Hikari
08.2021 - 09.2024
  • Managed a team of 6 servers, ensuring smooth service and customer satisfaction
  • During tenure trained 4 servers and 2 food runners on menu knowledge, service standards, and POS system
  • Handled guest complaints and escalated issues to management when necessary
  • Conducted inventory check ups 6 times a month and managed stock levels to prevent shortages

Assistant Manager

Dragon Boba
08.2020 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Barista

Awesome Coffee
02.2016 - 10.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Server

Iota Cafe
06.2014 - 12.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Skills

  • Staff Training
  • Coaching
  • Cash Management
  • Inventory Management
  • POS system operations (Toast / Clover)

Roles And Responsibilities

  • Handle cash transactions and manage POS system with accuracy and efficiency.
  • Communicate effectively with kitchen staff to ensure accurate and timely food delivery.
  • Maintain clean and organized workspace, adhering to health and safety regulations.
  • Handled guest complaints and escalated issues to management when necessary.
  • Demonstrating commitment to my role.

Timeline

Lead Server

Sake House By Hikari
08.2021 - 09.2024

Assistant Manager

Dragon Boba
08.2020 - 04.2022

Barista

Awesome Coffee
02.2016 - 10.2019

Server

Iota Cafe
06.2014 - 12.2017
Daniel Han