Highly skilled hospitality expert over 10+ years with a passion for providing excellent customer service. Proficient in all aspects of food and beverage service, dedicated to exceeding customer expectations and creating memorable experiences.
Overview
10
10
years of professional experience
Work History
Lead Server
Sake House By Hikari
08.2021 - 09.2024
Managed a team of 6 servers, ensuring smooth service and customer satisfaction
During tenure trained 4 servers and 2 food runners on menu knowledge, service standards, and POS system
Handled guest complaints and escalated issues to management when necessary
Conducted inventory check ups 6 times a month and managed stock levels to prevent shortages
Assistant Manager
Dragon Boba
08.2020 - 04.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Barista
Awesome Coffee
02.2016 - 10.2019
Maintained a clean and organized workspace for optimal productivity and safety.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server
Iota Cafe
06.2014 - 12.2017
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Skills
Staff Training
Coaching
Cash Management
Inventory Management
POS system operations (Toast / Clover)
Roles And Responsibilities
Handle cash transactions and manage POS system with accuracy and efficiency.
Communicate effectively with kitchen staff to ensure accurate and timely food delivery.
Maintain clean and organized workspace, adhering to health and safety regulations.
Handled guest complaints and escalated issues to management when necessary.