Danny Gagnon-Cotton
Sylvan Lake,AB
Summary
-Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
-Hardworking Mason knowledgeable about preparing surfaces, completing high-quality work and achieving professional finish on each job. Self-motivated and organized worker consistently completes jobs accurately, efficiently and with minimal supervision.
Overview
18
18
years of professional experience
Work History
Damage Insurance Agent
La Turquoise
03.2023 - 08.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Sale Consultant
Nadon Sport Lachute
09.2022 - 03.2023
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Owner Store Sale
Terra Nature
02.2019 - 09.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Masonry Owner
Maconnerie Millennial
06.2017 - 10.2018
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Prepared job sites by removing debris and setting up materials and tools.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
Computer Technicians
MCB Informatique
01.2017 - 06.2017
- Communicated with customers to provide updates, gather information and resolve issues.
- Collaborated with other field technicians to resolve complex technical issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Masonry Owner
Enterprise Mac Gagnon
03.2012 - 11.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Prepared job sites by removing debris and setting up materials and tools.
- Completed initial site preparation and maintained neat work areas for duration of job.
- Operated trowels and sponges to apply grout between joints of tiles and bricks.
Masonry Worker
Masonry Boucher Et Fils
06.2005 - 11.2011
- Removed excess mortar and finished joints for uniform surface.
- Repaired and replaced damaged bricks, blocks and pavers.
- Installed brick and block walls in residential, commercial and industrial settings.
- Operated heavy equipment such as forklifts safely and efficiently to move materials.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
Education
Professional Study Diploma - Masonry
Chantier
Laval04.2005
Skills
- Serve Customers
- Work Planning and Prioritization
- Strategic Decision-Making
- Technician Assistance
- Hard working
- Bricklaying Abilities
- Operational Safety
- Brickwork Repair
- Heavy Labor
- Insurance Policies
- Repair Skills
- Strong Masonry Knowledge
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Damage Insurance Agent
La Turquoise
03.2023 - 08.2023
Sale Consultant
Nadon Sport Lachute
09.2022 - 03.2023
Owner Store Sale
Terra Nature
02.2019 - 09.2022
Masonry Owner
Maconnerie Millennial
06.2017 - 10.2018
Computer Technicians
MCB Informatique
01.2017 - 06.2017
Masonry Owner
Enterprise Mac Gagnon
03.2012 - 11.2016
Masonry Worker
Masonry Boucher Et Fils
06.2005 - 11.2011
Professional Study Diploma - Masonry
Chantier
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