Danny Dighero
Sacramento
Summary
Dedicated and detail‑oriented professional with strong analytical, organizational, and communication skills. Experienced in interpreting laws, regulations, policies, and disciplinary guidelines, and adept at managing sensitive and confidential information with sound judgment. Skilled in preparing clear, comprehensive written correspondence, reports, and case documentation. Demonstrated ability to manage competing priorities, track deadlines, and collaborate effectively with internal and external stakeholders, including legal staff, licensees, employers, and enforcement agencies. Background includes compliance monitoring, investigations, probation program support, case management, and regulatory enforcement. Maintains professionalism in difficult or sensitive situations and is committed to accuracy, flexibility.
Overview
14
14
years of professional experience
Work History
Airline Customer Service Agent
Envoy Air/American Airlines
Sacramento
02.2022 - Current
- Assisted passengers with ticketing and check-in procedures.
- Managed customer inquiries and resolved issues to ensure passenger satisfaction.
- Coordinated baggage handling and ensured timely delivery.
- Maintained knowledge of flight schedules and gate changes.
- Collaborated with team members to streamline processes and enhance overall customer experience.
- Trained new staff on customer service protocols and systems.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of flight changes and delays, minimizing confusion and improving travel plans.
Analyst I
Dept. of Consumer Affairs/RCB
Sacramento
03.2014 - Current
- Apply strong analytical, organizational, and communication skills to handle sensitive information with sound judgment.
- Interpret laws, regulations, policies, and disciplinary guidelines to prepare accurate correspondence, reports, and case documentation.
- Issue and maintain records of work permits; process license verifications, retired status applications, and name and address changes.
- Monitor license renewals and renewal deficiencies, and review continuing education documentation to activate licenses
- Manage incoming emails, respond to inquiries, and notify employers of expiring work permits.
- Provide professional in‑person and phone customer service
4th Key/Customer Service Associate
Sherwin-Williams
Sacramento
04.2012 - 03.2016
- Delivered high‑quality customer service by identifying needs, recommending appropriate products, and completing precise sales transactions.
- Supported and guided team members during shifts, enhancing productivity, accuracy, and customer service standards.
- Executed opening and closing procedures, managed cash, ensured secure store operations, and upheld safety protocols.
- Maintained clean, organized store environment, fostering positive customer experiences and operational efficiency.
- Paint tinting and mixing, ensuring accurate color matching and consistent product quality.
Education
High School Diploma -
Jesse Bethel High School
Vallejo, CA06-2007
Skills
- Problem resolution
- Effective communication
- Team collaboration
- Organizational skills
- Time management
- Analytical and critical thinking
- Problem solving
- Professionalism
Timeline
Airline Customer Service Agent
Envoy Air/American Airlines
02.2022 - Current
Analyst I
Dept. of Consumer Affairs/RCB
03.2014 - Current
4th Key/Customer Service Associate
Sherwin-Williams
04.2012 - 03.2016
High School Diploma -
Jesse Bethel High School