Danny Champagne

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

• Scotiabank, Toronto, ON, Director, Hospitality Services & SBN Operations, 01/01/24, Present, Provides strategic direction, leadership and oversight for all Hospitality Operations and the centralized support at Scotiabank North (SBN, Global Operations) in Canada ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies, and procedures., Ownership of the Centralized Model, internal policies and procedures, key controls and execution of the transformation road map.
• Montreal Olympic Park, Montreal, QC, Director, Operations & Guest Experience, 08/01/22, 01/01/24
• Montreal Convention Centre, Montreal, QC, Assistant Director, Client Experience, 09/01/19, 08/01/22, Oversee food and beverage projections and budgets for contracted suppliers and in-house F&B., Oversee Hospitality event operations to ensure client and guest satisfaction., Manage all operations on the Convention Floor (Guest Services, Coordination, and logistics)., Led a team of 95+ professionals., Elevate Client Experience by implementing a Behaviour Signature Program., Cultivate Client Experience through relationship building and strengthening communications., Engage & Collaborate to better our employee engagement through personal leadership., Elevated Team Engagement score from 4.1/10 to 8.2/10 in twelve months.
• Loews Hotel Vogue, Montreal, QC, Director, Food & Beverage, 11/01/18, 09/01/19
• Omni Mont-Royal, Montreal, QC, Director, Conference Services and Catering, 01/01/12, 05/01/13, Leader of the Conference and Catering Services., Proactively seeking new ways to service our groups., Increased Catering Sales by 4% with talented team members ($90,000)., Managed a complete restructure of the team to better respond to the Hotel’s needs.
• Omni Mont-Royal, Montreal, QC, Director, Conference Services and Catering, 01/01/17, 11/01/18
• Fairmont Hotels & Resorts, Montreal, QC, Director, Conference Services and Catering, 01/01/13, 12/31/15, Inspiring a team of 25+ professionals in Catering and Conference Services., Elevating Service for this iconic property of more than 1300 rooms and 75,000 Sq. Ft. of Meeting Space., Led a team of Catering Sales Professionals by creating a real Sales Culture., Actively participated to increase our Catering Sales by $185K in the 1st Quarter of 2016., Elevate Client Experience by implementing being proactive (886 to 972 on JD Power Surveys)., Created an amazing Client Experience Task Force Committee.
• Delta Centre-Ville, Montreal, QC, Director, Conference Services and Catering, 01/01/04, 12/31/12