Danniell Marie Casimiro
Lillooet,BC
Summary
Dynamic leader with proven expertise in kitchen staff coordination and hygiene practices, honed at Epic Food Services Inc. and other notable establishments. Excelled in enhancing customer satisfaction and food safety management, achieving a significant uptick in employee retention. Skilled in both staff recruitment and fine-dining, adept at driving team performance and exceeding quality standards.
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Epic Food Services Inc.
07.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Restaurant Supervisor
Shamiya International Catering
11.2019 - 07.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Assistant Restaurant Manager
De Guzman Group Of Companies
06.2012 - 02.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
Education
Bachelor of Science - Hospitality Management
Siena College of San Jose Delmonte
Philippines03-2011
Skills
- Kitchen staff coordination
- Hygiene practices
- Menu development
- Food presentation
- Staff recruitment
- Fine-dining expertise
- Promotions management
- Food safety management
Languages
English
Professional Working
Certification
- Food handler- Canada Certificate ServSafe 2024-10-19
- Occupational First Aid Level 1 WorkSafe BC 2023-04-20
Timeline
Food Service Supervisor
Epic Food Services Inc.
07.2023 - Current
Restaurant Supervisor
Shamiya International Catering
11.2019 - 07.2023
Assistant Restaurant Manager
De Guzman Group Of Companies
06.2012 - 02.2019
- Food handler- Canada Certificate ServSafe 2024-10-19
- Occupational First Aid Level 1 WorkSafe BC 2023-04-20
Bachelor of Science - Hospitality Management
Siena College of San Jose Delmonte
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