Dannielle Poller
Fernie,Canada
Summary
Professional bartender/ server with extensive experience in the service industry. Equipped with the problem-solving skills and quick thinking ability to adapt to fast changing environments and ensure customer satisfaction, always.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/ Server/ Assistant Manager
Newmarket Hotel
08.2021 - 09.2024
- Ensured positive staff culture within the venue.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Team Member
Subway
08.2019 - 06.2021
- Managed and balance cash and EFTPOS takings.
- Followed all Food Safety Regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Volunteer Teacher Aide
Goondi State School
03.2019 - 07.2019
- Worked with individual and small groups of children on differentiated learning programs.
- Provided individualised instructions to students requiring additional help.
- Photo-copying and laminating.
Farm Packer
Dotti Farming
12.2018 - 04.2019
- Maintained attention to detail during repetitive actions.
- Maintained consistency of outcome in a physically demanding role.
- Worked with a diverse group of colleagues.
- Became incredibly efficient at packing 35kg boxes of bananas.
Team Member
Subway
04.2017 - 12.2018
- Various management duties including opening and closing the store.
- Handling of cash and EFTPOS.
- Worked efficiently in a fast-paced environment.
- Followed all Food Safety Regulations.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Bar Staff
Rumours Nitelife
03.2015 - 03.2017
- Strictly abided by all State regulations regarding the service of alcohol.
- Consistently maintained a clean service area.
- Worked efficiently in a busy and fast-changing environment.
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
Education
Bachelor of Science - Psychology
Queensland University of Technology
Kelvin Grove, Queensland08.2024
Queensland Certificate of Education -
Good Counsel College
Innisfail, Queensland11.2016
Skills
- Time management
- Conflict resolution
- Natural leadership skills
- Fast learner
- Highly reliable
- Strong multitasking
- Liquor, beer, and wine knowledge
References
- Tony Boxell, Venue Manager, Newmarket Hotel, +61416320559
- Kath Long, Senior Teacher, Goondi State School, +61403171752
- Shelley Harrison, Retired, +61466386181
Certification
- Certificate IV in Hospitality SIT40416 2023 October
- Canadian Working Holiday Visa, expiry 10/09/26
- Responsible Service of Alcohol Australia (RSA)
- Blue Card (Working with Children)
- Responsible Management of Licensed Venues Australia
- First Aid Certificate
- Responsible Service of Gambling Australia (RSG)
Timeline
Bartender/ Server/ Assistant Manager
Newmarket Hotel
08.2021 - 09.2024
Team Member
Subway
08.2019 - 06.2021
Volunteer Teacher Aide
Goondi State School
03.2019 - 07.2019
Farm Packer
Dotti Farming
12.2018 - 04.2019
Team Member
Subway
04.2017 - 12.2018
Bar Staff
Rumours Nitelife
03.2015 - 03.2017
Queensland Certificate of Education -
Good Counsel College
- Certificate IV in Hospitality SIT40416 2023 October
- Canadian Working Holiday Visa, expiry 10/09/26
- Responsible Service of Alcohol Australia (RSA)
- Blue Card (Working with Children)
- Responsible Management of Licensed Venues Australia
- First Aid Certificate
- Responsible Service of Gambling Australia (RSG)
Bachelor of Science - Psychology
Queensland University of Technology
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