Dannie Pham
Etobicoke,ON
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Real Fruit Bubble Tea
10.2019 - Current
- Monitor and control COGS (food cost, labor cost and Operating cost)
- Inventory management through monitoring inventory levels daily and finalizing purchase orders
- Produce and analyst sales reports and P&L statements to improve store operation
- Produce store schedule weekly encourage 15+ staffs to work towards goals
- Conduct team to achieve projected sales and other targets
- Execute and maintain all current and on-going marketing promotions, materials, and tools
- Report to regional manager on regular basis
- Present to communicate with customers regarding to their concerns.
Waitress
Ma Maison Gourmet
08.2022 - 04.2023
- Met & greeted customers, upsell
- Checked customers' pre-orders and prepared in advance for customers to pick up
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Delivered exceptional customer experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
The Humber Room
01.2020 - 04.2020
- Being manager of the day, made sure to run everything smoothly
- Greeted and welcomed guests
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Prepared alcohol and non-alcohol beverage
- Recommended food and wine pairings
Education
Bachelor's degree of Supply chain Management -
Humber College Institute of Technology And Advanced Learning-Canada
Etobicoke, ON04.2024
Diploma - Hospitality - Hotel And Restaurant Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2021
Skills
- Team Development
- Shift Scheduling
- Talent Recruitment
- Employee Training
- POS Systems
- Inventory Counting
- Microsoft Office
Accomplishments
· Experience in Inventory control and operation management
· Ability to critically evaluate processes and suggest possible improvement
· Self-motivated and capable of working in a team environment and independently
· Ability to effectively handle multi-tasks
· Efficiently use Microsoft Office to analyze and manage information
References
AVAILABLE UPON REQUEST
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Waitress
Ma Maison Gourmet
08.2022 - 04.2023
Waitress
The Humber Room
01.2020 - 04.2020
Store Manager
Real Fruit Bubble Tea
10.2019 - Current
Bachelor's degree of Supply chain Management -
Humber College Institute of Technology And Advanced Learning-Canada
Diploma - Hospitality - Hotel And Restaurant Management
Humber Institute of Technology And Advanced Learning
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