Dannie Carpenter
Kelseyville
Summary
Dynamic leader with extensive experience at Wicked Sounds, excelling in customer relationship management and team building. Proven track record in driving sales growth and enhancing operational efficiency through effective employee training and strategic inventory management. Committed to fostering a collaborative environment that prioritizes customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Store Manager
Wicked Automotive
Lakeport
11.2020 - Current
- Managed daily store operations and ensured team alignment with company goals.
- Trained and mentored staff on customer service and product knowledge.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
CEO
Wicked Sounds
lakeport
09.2015 - Current
- Developed strategic partnerships with music industry leaders to enhance brand presence.
- Oversaw financial planning and budgeting processes for sustainable growth initiatives.
- Implemented effective marketing strategies to increase customer engagement and loyalty.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Managed executive team members to ensure successful execution of projects in a timely manner.
Regional Sales Manager
New Trend Cellular
Lakeport
04.2011 - 05.2012
- Directed and supervised store managers in sales, inventory management, and customer service.
- Recruited, trained, and evaluated personnel, promoting or dismissing staff as necessary.
- Assigned employees specific duties to optimize operational efficiency.
- Planned work schedules and maintained accurate records of employee hours.
- Reviewed inventory and sales data to generate reports for ownership.
- Established policies and procedures to achieve departmental goals and objectives.
- Collaborated with company officials to develop strategies for increasing sales and expanding markets.
- Formulated pricing policies based on profitability targets.
Assistant Manager
Dfm Car Stereo and Cellular
Lakeport
07.2002 - 12.2010
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Keep records of purchases, sales, and requisitions.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Education
High School Diploma - General
WILLITS HIGH SCHOOL
WILLITS, CALIFORNIASome College (No Degree) - Business Management
Mendocino College
Lakeport, CASkills
- Customer relationship management
- Team building
- Employee training
- Visual merchandising
- Inventory management
- Project management
Timeline
Store Manager
Wicked Automotive
11.2020 - Current
CEO
Wicked Sounds
09.2015 - Current
Regional Sales Manager
New Trend Cellular
04.2011 - 05.2012
Assistant Manager
Dfm Car Stereo and Cellular
07.2002 - 12.2010
High School Diploma - General
WILLITS HIGH SCHOOL
Some College (No Degree) - Business Management
Mendocino College