Dannie Al-Dean
Oakland
Summary
With strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.
Overview
5
5
years of professional experience
9
9
Certifications
Work History
Housing Case Manager -Shallow Subsidy (SSVF)
Swords to Plowshares
San Francisco, CA
05.2025 - Current
- Manage housing compliance and lease enforcement for 30+ veteran households.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Conducted comprehensive assessments to determine housing needs and eligibility for services.
- Mediate landlord-tenant disputes, preventing evictions and improving retention.
- Conduct inspections and ensure subsidy compliance through case management.
- Achievements: Transitioned Veterans into stable housing within 60 days
Health Navigator – Complex Care
Roots Community Health Center
Oakland, CA
12.2024 - 05.2025
- Guided patients through healthcare systems to improve access and engagement
- Conducted care navigation and assessments that supported treatment adherence
- Streamlined public benefits enrollment, connecting patients to vital services
- Documented patient interactions and coordinated with teams to reduce service gaps
Associate
Amazon
Richmond, CA
11.2024 - 11.2024
- Supported site operations, safety compliance, and inventory control.
- Led cross-functional teams to enhance process efficiency and improve workflow management.
- Developed and implemented training programs for new associates, increasing onboarding effectiveness.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy in stock levels.
Customer Services Associate
California Check Cashing Store
Oakland, CA
10.2024 - 11.2024
- Processed financial transactions and assisted with tenant-related inquiries.
- Ensured compliance with recordkeeping standards.
- Assisted customers with check cashing services, ensuring compliance with company policies.
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction.
Office Manager – Vendor Operations
Lone Star Auto Repairs
Oakland, CA
01.2024 - 05.2024
- Oversaw lease paperwork, vendors coordination, and office operations.
- Coordinated communication between departments to enhance collaboration and service delivery.
- Managed inventory systems, ensuring optimal supply levels for repair parts and tools.
- Maintained property expense logs and resolved contractor service delays.
Oversight Committee Member
Global Fund – Liberia Coordinating Mechanism
Monrovia, Liberia
12.2021 - 12.2023
- Contributed to grant writing, implementation, and continuation of Global Fund cycles.
- Coordinated project implementation, monitoring, and procurement oversight.
- Led strategic discussions to align funding priorities with national health policies.
- Collaborated with stakeholders to assess program effectiveness and enhance resource allocation strategies.
Health Financing Coordinator
Last Mile Health
Monrovia, Liberia
08.2021 - 11.2023
- Developed resource tracking tools and advocated for increased donor allocations.
- Co-developed Liberia’s National Community Health Program costing tools and advocacy briefs.
- Coordinated community health financing initiatives, securing funding that enhanced service delivery and increased access for underserved populations.
Event - Consultant
Research Triangle Institute - International
Monrovia, Liberia
05.2023 - 06.2023
- Coordinated the program launch of a $20M USAID/ Feed the Future project, overseeing all logistical and programmatic elements.
- Developed comprehensive event plans aligning with client objectives and budget constraints.
- Coordinated logistics for multiple concurrent events, ensuring seamless execution from start to finish.
Education
MA - Development Studies
Development Studies
Nairobi, Kenya10-2023
B.A. - History & International Relations
Cuttington University
Liberia01-2019
Diploma - Accounting & Academics
Booker Washington Institute
Liberia01-2014
Skills
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Housing assessment
- Behavioral support
- Mental health assessment
- Community resource navigation
- Trauma-informed care
- Teamwork
Certification
- Basic First Aid Course(AB1574334-FA) - Jan 2026
- Crisis Prevention and De-escalation, Feb 2026
- 1 to 1: Customer Service Success, May 2025
- An Introduction to Motivational Interviewing , Jan 2025
- Sexual Harassment Prevention Training for California Employees , Dec 2024
- Diversity Equity and Inclusion Training , May 2022
- Strengthening Community Health Worker Programs, Feb 2020
- Beginner to Pro in Excel : Financial Modeling and Valuation, Jun 2020
- Stakeholder Engagement Strategy , Mar 2020
- Health Financing for Universal Health Coverage , Jan 2020
- Preparing Ethical Professionals through Higher Education, Nov 2019
- Outstanding Community Service Fellow of the Year 2018, Apr 2018
- Campaign Planning and Political Leadership , Aug 2017
- Records Management , Feb 2016
- Social Media for Transparency & Accountability , Sep 2013
Links
NPI Number : npiprofile.com, 3rd Community Health International Symposium: chwsymposiumliberia2023.org, economic ROI is not enough, CHW experts: www.exemplars.health, Integrating Community Health Program: lastmilehealth.org.
Timeline
Housing Case Manager -Shallow Subsidy (SSVF)
Swords to Plowshares
05.2025 - Current
Health Navigator – Complex Care
Roots Community Health Center
12.2024 - 05.2025
Associate
Amazon
11.2024 - 11.2024
Customer Services Associate
California Check Cashing Store
10.2024 - 11.2024
Office Manager – Vendor Operations
Lone Star Auto Repairs
01.2024 - 05.2024
Event - Consultant
Research Triangle Institute - International
05.2023 - 06.2023
Oversight Committee Member
Global Fund – Liberia Coordinating Mechanism
12.2021 - 12.2023
Health Financing Coordinator
Last Mile Health
08.2021 - 11.2023
B.A. - History & International Relations
Cuttington University
Diploma - Accounting & Academics
Booker Washington Institute
MA - Development Studies
Development Studies