Dannah Rodriguez
London,Ontario
Summary
Passionate and hardworking student who is dedicated on self-improvement and working efficiently with others. With over 6 years of work experience, proven knowledge of outstanding customer service and can speak fluently in English, French and Spanish. Aiming to leverage my abilities to accomplish the role of Membership Services Associate at Western University Recreation Center. Frequently praised for exceeding expectations, friendly manner and positive attitude to provide a sense of community at any establishment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
FIORTHO Orthodontics
London, Ontario
10.2018 - 04.2020
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Drafted professional business documents, spreadsheets and correspondence.
Barista
Starbucks
London, Ontario
04.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Utilized POS system to receive and process customer payments.
- Conferred with customers by telephone or in person to provide information about products/services
- Maintained open communication with team members to solve-problems and improve overall work satisfaction
Food and Beverage Server
Copper Branch
London, ON
05.2022 - 01.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Kinesiology
Western University
London, ONSkills
- Customer Service (6 years of experience)
- English, French and Spanish fluency
- Spreadsheet Tracking
- Conflict Management and Problem-solving skills
- Organizational & Coordination Within a Team
- Quick Learner & Adaptive
Certification
CPR-C-& AED
Standard First Aid
Accessibility for Ontarians with Disabilities Act (AODA)
Workers Hazardous Materials Information System (WHIMS)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Starbucks
04.2023 - Current
Food and Beverage Server
Copper Branch
05.2022 - 01.2023
Front Desk Receptionist
FIORTHO Orthodontics
10.2018 - 04.2020
Bachelor of Arts - Kinesiology
Western University
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