Danna Villarnovo
San Diego
Summary
Great people skills along with bilingual skills in Spanish and English, with 2 years of experience working in teams and guest satisfaction I can be a valuable asset to your team as well.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Food Runner
04.2023 - 03.2024
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Host
04.2023 - 03.2024
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
House Cleaner
Family Business
01.2020 - 04.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Emptied trash cans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked with cleaning teams to service offices, and homes.
- Sanitized apartments after move-out or prior to move-in.
Education
High School Diploma -
The Charter School of San Diego
San Diego, CA06.2023
No Degree - Ultrasound Technician
San Diego Mesa College
San Diego, CA 08.2023 - Current
Skills
- Team Support and Collaboration
- Bilingual
- Guest Satisfaction
- Fast learner
- Devoted worker
- Willingness to learn and ask questions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
No Degree - Ultrasound Technician
San Diego Mesa College
08.2023 - Current
Food Runner
04.2023 - 03.2024
Host
04.2023 - 03.2024
House Cleaner
Family Business
01.2020 - 04.2023
High School Diploma -
The Charter School of San Diego
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