Dahanna Naranjo
Toronto,ON
Summary
Hardworking, reliable, and detail-oriented individual with experience in residential and commercial cleaning. Known for being organized, fast-learning, and always willing to help. Actively looking for any job opportunity, including cleaning, general labor, customer service, or maintenance. Available to start immediately.
- Maintained a 100% cleanliness score during health inspections while working at McDonald’s.
- Recognized by managers for being punctual and reliable during busy shifts.
- Learned all cleaning procedures quickly and worked independently with minimal supervision.
- Helped train new staff on cleaning protocols and proper food handling.
- Consistently completed cleaning checklists ahead of schedule.
- Maintained customer satisfaction by keeping work areas spotless and organized.
- Selected to assist in closing procedures due to trust and responsibility.
- Received positive feedback from customers and coworkers for teamwork and positive attitude.
- Took initiative to deep clean areas not assigned to me when I had extra time.
Overview
8
8
years of professional experience
Work History
Cleaning Service
Cleaning Exec Cleaning Services
Toronto, ON
02.2025 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Kitchen Manager
McDonald's Restaurant
Mississauga, ON
04.2022 - 02.2025
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Call Center Representative
Health H&M
Colombia, Bogota
09.2019 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Selling Supervisor
Miselania Castilla
Bogota Colombia
01.2017 - 02.2018
- Boosted store profitability by implementing strategic merchandising plans and utilizing strong product knowledge.
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
- Enhanced customer satisfaction with attentive service, addressing concerns promptly and professionally.
- Prioritized efficient time management within the team, ensuring tasks were completed on schedule and customer needs were met promptly.
Education
High School Diploma -
Colegio Britanico
Bogota, Colombia12.2019
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Staff Training and Development
- Kitchen Management
- Inventory Control
- Attention to Detail
- Problem-Solving
- Operations Management
- Team Collaboration and Leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cleaning Service
Cleaning Exec Cleaning Services
02.2025 - 07.2025
Kitchen Manager
McDonald's Restaurant
04.2022 - 02.2025
Call Center Representative
Health H&M
09.2019 - 04.2020
Selling Supervisor
Miselania Castilla
01.2017 - 02.2018
High School Diploma -
Colegio Britanico