Summary
Overview
Work History
Skills
Timeline
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Danna Ewing

Riverbank

Summary

Dynamic retail professional with a proven track record at PetSmart, excelling in customer relationships and team management. Recognized for driving operational efficiency. Skilled in implementing effective strategies that boost sales and foster a culture of accountability among team members, ensuring high performance and exceptional service delivery.

Overview

23
23
years of professional experience

Work History

Assistant Store Leader

PetSmart
06.2009 - Current
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Implemented effective schedules and managed resources to ensure smooth store functioning.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Created staff schedules, approved requested time off and updated reports.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Executive Team Leader - Guest Experience

Target
10.2006 - 06.2009
  • Managed the resolution of complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
  • Conducted regular evaluations of team performance, providing constructive feedback and guiding improvements where necessary.
  • Trained and mentored new employees in company policies and procedures, leading to better team performance.
  • Established a culture of accountability among team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives.
  • Ensured seamless communication between departments to provide a consistent level of service across all aspects of the guest experience.

Sales Manager

Lowe’s
01.2002 - 10.2006
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Skills

  • Customer relationships
  • Store operations
  • Health and safety
  • Team management

Timeline

Assistant Store Leader

PetSmart
06.2009 - Current

Executive Team Leader - Guest Experience

Target
10.2006 - 06.2009

Sales Manager

Lowe’s
01.2002 - 10.2006

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Danna Ewing