Summary
Overview
Work History
Education
Skills
Timeline
Generic
DAN JEROMEL MERCADO

DAN JEROMEL MERCADO

Sto. Tomas,Batangas

Summary

Energetic Kitchen Staff Member with progressive experience in heavy traffic restaurant environments. Passionate culinary specialist with drive to master food preparation and deliver top-quality meals and service. Personable team player well-versed at stepping up to meet diverse and demanding kitchen needs.

Overview

17
17
years of professional experience

Work History

Sales Supervisor

Sky Cable under AMARE ET SERVIRE
06.2022 - 02.2023
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.

Sales Team Leader

Sky Cable
11.2019 - 05.2022
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.

Kitchen Staff/ Rider

Yellow Cab Corp
09.2018 - 11.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Kitchen Staff / Waiter

Neighborhood Bar and Resto, Sto
03.2017 - 05.2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

BTC Specialist

Globe Telecom Inc, Waltermart Tanauan Batangas
07.2016 - 11.2016
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.

Radio Disk Jockey

Smile 89.5
04.2013 - 05.2014
  • Produced creative radio segments focused on music, current events and lifestyle topics.
  • Operated studio sound boards, desks and playout software for slick, professional broadcasts.
  • Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
  • Engaged listeners through social media platforms to increase station visibility.

Restaurant Supervisor

Roof Deck of St. Francis Cabrini, Raffles Place Bistro
01.2011 - 07.2012
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Kitchen Supervisor

Marina Restaurant Bar Oyster Grill, SM
11.2009 - 04.2010
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.

Dining Crew Member

Gotcha Food Incorporation
04.2009 - 09.2009
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.

Maintenance Tools Service

Epson Precision Philippines Inc, LIMA Technology Center
05.2008 - 02.2009
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.

Kitchen Crew

Gotcha Foods Incorporation
08.2006 - 01.2007
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Dining Crew Member

Jollibee Food Incorporation
11.2005 - 04.2006
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Maintained cleanliness of dining room and food stations.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.

Education

VOCATIONAL -

UNIVERSITY OF PERPETUAL HELP

High School Diploma -

MABINI JUNIOR COLLEGE
03.2005

Skills

  • HIGHLIGHT OF SKILLS:
  • Good communications skills, both written and oral
  • Computer literate
  • Positive attitude, dependable and good team player

Timeline

Sales Supervisor

Sky Cable under AMARE ET SERVIRE
06.2022 - 02.2023

Sales Team Leader

Sky Cable
11.2019 - 05.2022

Kitchen Staff/ Rider

Yellow Cab Corp
09.2018 - 11.2019

Kitchen Staff / Waiter

Neighborhood Bar and Resto, Sto
03.2017 - 05.2018

BTC Specialist

Globe Telecom Inc, Waltermart Tanauan Batangas
07.2016 - 11.2016

Radio Disk Jockey

Smile 89.5
04.2013 - 05.2014

Restaurant Supervisor

Roof Deck of St. Francis Cabrini, Raffles Place Bistro
01.2011 - 07.2012

Kitchen Supervisor

Marina Restaurant Bar Oyster Grill, SM
11.2009 - 04.2010

Dining Crew Member

Gotcha Food Incorporation
04.2009 - 09.2009

Maintenance Tools Service

Epson Precision Philippines Inc, LIMA Technology Center
05.2008 - 02.2009

Kitchen Crew

Gotcha Foods Incorporation
08.2006 - 01.2007

Dining Crew Member

Jollibee Food Incorporation
11.2005 - 04.2006

VOCATIONAL -

UNIVERSITY OF PERPETUAL HELP

High School Diploma -

MABINI JUNIOR COLLEGE

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