Danja Watters
Dr Koles
Dawson Creek,BC
3
Languages
1
Certification
2026
years of professional experience
Detail-oriented dental coordinator with expertise in scheduling and patient management. Proven ability to enhance office efficiency and streamline operations, contributing to improved patient experiences.
Professional baker with experience and high standards, prepared for delivering top-quality baked goods. Skilled in bread, pastries, and cakes, with strong emphasis on precision and consistency. Known for effective team collaboration and adapting to changing needs, ensuring reliability and results. Focused on maintaining clean, efficient workspace and following safety protocols, with unwavering commitment to customer satisfaction.
Work History
Coordinator/Receptionist Administrator
10 Months- Coordinated scheduling and logistics for patient appointments and consultations.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported office staff in daily operations to enhance workflow efficiency.
- Communicated effectively with patients, addressing inquiries and providing necessary information
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using practice management software.
- Coordinated communication between dental professionals and patients to ensure seamless care delivery.
- Supported insurance verification processes, improving claim submission accuracy.
- Facilitated patient education on treatment plans and oral hygiene practices.
- Organized patient follow-up reminders to enhance retention and satisfaction rates.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
- Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
Dental Coordinator/Receptionist
6 Years 2 Months- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Baker/Cake Decorator
- Prepared various baked goods, ensuring consistency and quality in products.
- Operated baking equipment efficiently, adhering to safety protocols and operational standards.
- Assisted with inventory management, tracking ingredients to minimize waste and optimize production.
- Collaborated with team members to meet daily production goals and maintain workflow efficiency.
- Implemented new recipes, experimenting with flavors while maintaining customer preferences in mind.
- Trained new staff on baking techniques and equipment operation for improved team performance.
- Monitored product freshness and quality standards, making adjustments as necessary to ensure excellence.
- Maintained cleanliness of workstations and adherence to health regulations throughout baking processes.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Created appealing displays to showcase products in the bakery.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Packaged finished products for sale.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating the mixer.
- Prepared frostings and other toppings for cakes and pastries.
Safety Monitor
- Monitored job site safety compliance to ensure adherence to industry regulations.
- Conducted regular inspections of equipment and work areas for hazards and risks.
- Reported unsafe conditions promptly, facilitating immediate corrective actions.
- Implemented improved safety protocols that enhanced overall workplace efficiency.
- Mentored junior staff on safety procedures, fostering a culture of vigilance and accountability.
- Led toolbox talks before the start of each shift, reinforcing the importance of adhering to established safety protocols at all times.
- Mitigated risks associated with hazardous materials by providing proper handling, storage, and disposal guidelines.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
- Conducted safety evaluations to recommend alternate safety procedures.
Cake Decorator
1 Year 9 Months- Collaborated with team to design custom cake concepts based on client requests.
- Decorated cakes using buttercream, fondant, and edible decorations.
- Ensured adherence to food safety and sanitation standards during decoration processes.
- Managed inventory of baking supplies and maintained organized workstations.
Baker
3 Months- Prepared a variety of baked goods, ensuring adherence to quality standards and recipes.
- Operated industrial ovens and mixers, mastering equipment for efficient production.
- Managed inventory of baking supplies, maintaining stock levels for uninterrupted workflow.
- Collaborated with kitchen staff to streamline operations and enhance service efficiency.
Education
Bakers Certificate - Baking And Cake Decorating
Skills
Multitasking and organization
Customer service
Data entry
Decision-making
Work Planning and Prioritization
Team player
Food safety and sanitation
Attention to detail
Kitchen safety
Adaptive and creative
Oven operation
Quality control
Time management
Dough handling
Bread making
Product presentation
Opening and closing duties
Cake decorating
Holiday baking
Visual merchandising
Allergen awareness
Specialty breads
Chocolate tempering
Icings and fondant
Fondant application
Verbal and written communication
Baking techniques
Decorating skills
Languages
English
Swedish
Full Professional
Finnish
Limited Working
Certification
- Certified Baker, Cake decorator[Company Name] - [Timeframe]
Timeline
Coordinator/Receptionist Administrator
Dr Koles
10.2024 - 08.2025Read More
Dental Coordinator/Receptionist
Northern Dental
06.2018 - 08.2024Read More
Cake Decorator
Captain Cooks Bakery
01.1999 - 10.2000Read More
Baker
Sooke Harbour House
06.1998 - 09.1998Read More
Baker/Cake Decorator
Safeway
2007 - 2019Read More
Safety Monitor
Parker Johnston Roofing Ltd.
2000 - 05.2004Read More
Yrkesskolan Optima
Bakers Certificate from Baking And Cake Decorating
Read More