Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Daniyal Qureshi

Mississauga,Canada

Summary

Coming from Pakistan, where opportunities for full-time paid jobs were limited, you could engage in internships and volunteer work with companies such as Urbanforest.pk, Venturedive.com, and Tohfay.com. The goal is to gain extensive experience and skills while in university to secure a strong position in the field of technology upon graduation.

Overview

1
1
year of professional experience

Work History

Customer Service Employee

Tohfay.com
08.2022 - 07.2023
  • Managed high call volumes by prioritizing tasks and maintaining a calm demeanor under pressure.
  • Identified opportunities for upselling products or services during interactions with customers, increasing revenue generation.
  • Promptly and effectively took care of customer complaints, making sure each customer was left satisfied
  • Enhanced customer satisfaction by promptly addressing inquiries
  • Developed strong rapport with clientele by consistently demonstrating empathy, understanding their unique needs, and offering tailored solutions.

IT Intern

Venturedive.com
07.2022 - 08.2022
  • Shadowed current IT specialists to learn the basics of the field.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance. Thoroughly testing mice, keyboards and laptops at a rate of approximately 20 units per day

Education

Bachelor of Engineering - Computer Engineering

Toronto Metropolitan University (TMU)
Toronto, ON
04.2028

Skills

  • Customer Support
  • Problem-solving abilities
  • Critical Thinking
  • Time management
  • Task allocation and delegation
  • People Skills
  • Leadership
  • Teamwork

Volunteer Experience

TITLE: Project Manager

Organization: Urbanforest.pk Karachi, Pakistan, 

Duration: 05/2022, 07/2022

Description: Managed the plantation of 1,000 trees., Organized events where the public participated in planting trees.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Customer Service Employee

Tohfay.com
08.2022 - 07.2023

IT Intern

Venturedive.com
07.2022 - 08.2022

Bachelor of Engineering - Computer Engineering

Toronto Metropolitan University (TMU)

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Daniyal Qureshi