DANIYAL KINKHABWALA
Summary
Dedicated and experienced individual with a strong background in store operations, customer service, and team leadership. Possess a Bachelors in Computer Application degree and a diploma in Network Security. Skilled in time management, communication, strategic thinking, and conflict resolution. Proven track record of effectively managing store activities, driving sales, and ensuring customer satisfaction. Eager to bring this expertise to a dynamic retail environment and contribute to the growth and success of a forward-thinking organization. My future goal is to continue learning and enhancing my skills while making significant contributions to professional growth and excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Danleigh Gift Shop
Toronto
09.2021 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reported issues to higher management with great detail.
Assistant Store Manager
Dollarama
Toronto
11.2018 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Bachelors in Computer Application -
SARDAR PATEL UNIVERSITY
04.2016
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Outstanding communication skills
- Inventory Management
- Shift Scheduling
- POS Systems
Diploma
Diploma in Network Security, SARDAR PATEL UNIVERSITY
Languages
English (Fluent)
Hindi (Fluent)
Gujarati (Fluent)
Personal Information
Date of Birth : 19/04/1996
Marital status : Single
Nationality : Indian
Visa status : Currently on visitor visa
Reference
ALL DOCUMENTS AND REFERENCES ARE AVAILABLE ON REQUEST
Timeline
Store Manager
Danleigh Gift Shop
09.2021 - 08.2023
Assistant Store Manager
Dollarama
11.2018 - 08.2021
Bachelors in Computer Application -
SARDAR PATEL UNIVERSITY