Daniya Rahman
Oshawa,Canada
Summary
Dedicated and customer-focused professional with a strong background in sales, customer service, social work, and digital marketing. Proven ability to handle customer inquiries, resolve issues effectively, and deliver excellent service. Skilled in communication, problem-solving, and teamwork, with a passion for providing exceptional support in customer-facing roles.
Overview
3
3
years of professional experience
Work History
Sales Associate
CDS at Costco Canada
04.2024 - Current
- Generated sales through effective communication of product value
- Adhered meticulously to food safety regulations in all preparation zones.
- Communicated shortages to supervisors promptly
- Enhanced sales effectiveness through detailed data collection.
- Shared valuable insights during team discussions
Customer Care Representative
Kilol Store
Delhi
06.2023 - 12.2023
- Assisted with customer inquiries and returns, ensuring a positive experience
- Handled customer grievances resolving issues promptly
- Maintained precise transaction records
- Boosted client engagement via collaboration
Social Work Intern
Shikhar Organization
07.2022 - 01.2023
- Partnered with school personnel to support student requirements
- Prepared written documentation of group and individual interactions and outcomes
- Assisted with school-based outreach programs benefiting students and families
- Attended staff operational meetings and other community engagements
Digital Marketing and Sales Intern
VR Academy
06.2021 - 12.2021
- Managed digital advertising platforms and implemented performance metrics
- Developed and monitored campaign budgets, identifying trends and insights
- Designed marketing campaigns and created content for social media management
Education
Post Graduate Certificate - Human Resource Management
Trent University
Oshawa, ON01.2024
Post Graduate Diploma - Social Work Counseling
Indira Gandhi National Open University
Delhi, IndiaBachelors - Political Science (Honors)
Jamia Millia Islamia
Delhi, IndiaSkills
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Proficient in digital marketing and social media management
- Strong organizational and time management skills
- Ability to work effectively in team environments
- Attention to detail and multitasking abilities
- Proficient in CRM software and customer service tools
Timeline
Sales Associate
CDS at Costco Canada
04.2024 - Current
Customer Care Representative
Kilol Store
06.2023 - 12.2023
Social Work Intern
Shikhar Organization
07.2022 - 01.2023
Digital Marketing and Sales Intern
VR Academy
06.2021 - 12.2021
Post Graduate Certificate - Human Resource Management
Trent University
Post Graduate Diploma - Social Work Counseling
Indira Gandhi National Open University
Bachelors - Political Science (Honors)
Jamia Millia Islamia
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