Danita Shawol
Belle River,ON
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
FreshCo
02.2003 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Managed 25+ employees and assessed performances to determine training needs.
- Maintained timecards and payroll responsibilities for 65+ employees.
- Overseen daily cash and debit/credit deposits.
- Managed accounts payable/receivable.
- Reconciled overages/shortages for cash registers and safes.
Education
High School Diploma -
Catholic Central High School
Windsor, ON06.2000
Skills
- Staff training/scheduling
- Cash Handling
- Client Relations and Retention
- Time Management
- Account Resolutions
- Billing and Filing
- Cash Register Operations
Timeline
Customer Service Manager
FreshCo
02.2003 - Current
High School Diploma -
Catholic Central High School
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