Highly motivated and dedicated professional with a passion for continuous learning and a strong work ethic. Demonstrates ability to excel both as a collaborative team player and as an independent contributor. Committed to delivering exceptional results and constantly seeking opportunities to expand knowledge and skills. Thrives in dynamic environments and consistently exceeds expectations.
Hi, I’m
Danita Miller
Bear river,Canada
Summary
Overview
17
years of professional experience
Work History
TTEC
Call Center Representative (email)
11.2021 - 04.2024
Job overview
- Answered customer complaints by email
- Issued credits when needed
- Fixed players bets
- If a casino game didn't pay out correctly we would verify than issue credits if needed
- Trained new hires
- Helped devise a plan that helped new recruits transition from training to the floor
- TL in training
Charlie's place
Waitress
07.2016 - 10.2018
Job overview
- Took customers orders
- Took phone orders and reservations
- Was the only waitress so ran out front by myself
- Handle cash, served any alcoholic drinks or beverages
- Cleaned washrooms and restaurant
- Ran the dishwashing machine when kitchen staff was busy
- Handled any complaints that may arise
Oniels fisheries
Fish trimmer - fish processing
10.2012 - 09.2016
Job overview
- Cut fish
- Trim fish
- Supervised 20 plus people
- Made up rotation schedule
- Ran the Skinner
- Set up every morning tear down at night
- Made sure orders got out right
- Listen to complaints and try to resolve an a fair way
Combined insurance
Insurance saleswoman
04.2012 - 07.2012
Job overview
- Took customers payments for new or existing policies
- Advice customer of new policies or any changes made to their existing policies
Boardwalk Cafe
Waitress
04.2011 - 11.2011
Job overview
- Took customers orders
- Handled cash register
- Clean restaurant and bathrooms
- Helped run the dishwasher
Convergys
Call centre representative
10.2007 - 11.2009
Job overview
- Handled escalated calls
- Took customer payments
- Convince customers not to cancel their service with us
- Try to get the customer to add new services to help improve their existing ones
- Activated new phones
- Talked with store Representatives and help them to activations
Education
CdedRemote, Nova Scotia
HonorsDiploma from Medical office administration
06.2006
University Overview
MacTechRemote, Nova Scotia
Diploma from Computerized business management
06.2005
University Overview
Digby regional high schoolDigby, Nova Scotia
High school diploma from Secondary school diploma
06.2000
University Overview
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Adobe Photoshop
- Business Management
- Customer Service
- Operations Management
- Photography
- Sales
- Team Management
Languages
English
Native or Bilingual
French
Elementary
Awardsandhonours
Awardsandhonours
Honors, 2006, Medical Office AdministrationTimeline
Call Center Representative (email)
TTEC
11.2021 - 04.2024
Waitress
Charlie's place
07.2016 - 10.2018
Fish trimmer - fish processing
Oniels fisheries
10.2012 - 09.2016
Insurance saleswoman
Combined insurance
04.2012 - 07.2012
Waitress
Boardwalk Cafe
04.2011 - 11.2011
Call centre representative
Convergys
10.2007 - 11.2009
Cded
HonorsDiploma from Medical office administration
MacTech
Diploma from Computerized business management
Digby regional high school
High school diploma from Secondary school diploma
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