Danita Baidal
Toronto,ON
Summary
Bilingual Department Secretary fluent in English and Spanish. Works in both collaborative and self-directed capacities to complete required tasks. Expert in administrative and payroll procedures, with over 10+ years of experience in the Healthcare sector. Exceptional leadership and conflict management skills along with notable multitasking and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Secretary
Centre for Addiction and Mental Health
12.2022 - Current
- Operated outpatient clinic telephones multi-lines and provided 50+ callers daily with efficient knowledge on clinic's referral program and other various services offered
- Handled administrative management of incoming external referrals by sorting and triaging
- Called patients to schedule appointments for different clinics using several databases to manage patient flow, while upholding privacy legislation and patient confidentiality hospital standards
- Used deescalating conflict management during challenging patient encounters when needed
- Applied daily use of medical terminology in census tracking reports
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Collaboratively problem solved complicated patient cases with clinic's interdisciplinary team consisting of clinicians and physicians, while maintaining sound judgement to apply appropriate hospital policies and procedures, in order to achieve best care practice
Unit Clerk
Centre for Addiction and Mental Health
08.2021 - 12.2022
- Coded and computed nursing team's scheduling data daily into scheduling software database while maintaining strong computer aptitude
- Processed bi-weekly payroll for 50+ employees, ensuring precise data was coded accurately
- Managed inpatient care station by coordinating nursing team to ensure scheduling gaps were adequately filled according to unit's staffing complement
- Assisted unit manager by providing reports and debriefs about scheduling issues, facilitated onboarding of new hires, and continuously organized scheduling records
- Archived discharged patient databases by liaising and scanning documentation to Health Records, ensuring all tracked census reports and confidential forms were accurately labelled
- Supervised clerical and medical materials, and ordered supplies for unit using internal and external stakeholder vendors when needed
- Handled all clerical duties including redirecting multi-line telephone calls to maximize team productivity, printing labels, sending interoffice mail, organizing paperwork, scanning and faxing
Residential Support Worker
Safehaven Project for Community Living
05.2018 - 08.2021
- Provided daily hygienic care to 10+ residents within long term facility and on community outings, while implementing interactive recreational play
- Meticulously administered high alert and narcotic medication via G-tubes and administered bolus feeds using various feeding pump methods to residents with complex medical needs
- Delegated and coordinated team's daily tasks as team lead, to ensure clients and facility requirements were adequately met
- Trained in Controlled Acts of operating procedures such as BiPAP machines, urinary catheterization, and following appropriate seizure protocols
- Operated mechanical ceiling lifts using slings to lift and transfer clients between locations
- Carefully deescalated behavioral clients who self-harmed, based on behavior support plan provided by external health professionals
- Filled out various administrative duties such as seizure reports, incident reports, safety checklists and scheduling doctor's appointments for clients when needed
Education
BA Honours - Cognitive Science
York University
Toronto, ON2019
Skills
- Report Preparation
- Appointment Scheduling
- Payroll Administration
- Database Administration
- Spreadsheet Tracking
- Microsoft Office
- Medical Terminology
- Medication Administration
- Data Entry
- Client Intake Assessments
- Inventory Management
- Critical Thinking
Certification
Certified in First Aid and CPR
Timeline
Department Secretary
Centre for Addiction and Mental Health
12.2022 - Current
Unit Clerk
Centre for Addiction and Mental Health
08.2021 - 12.2022
Residential Support Worker
Safehaven Project for Community Living
05.2018 - 08.2021
BA Honours - Cognitive Science
York University
Certified in First Aid and CPR
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