Danisha McIntyre
Toronto,ON
Summary
To guide my team toward giving the best service possible, building customer loyalty, delivering fast effective resolutions while improving and maintaining customer satisfaction. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Line Cook, Prep Cook, Kitchen Manager
Fionn Macool Pub Restaurant
Newmarket, Canada
01.2021 - 11.2024
- Follow recipes, portion controls and presentation specifications as set by the restaurant
- Restock all items as needed throughout the shift
- Cleans and maintain work station in practicing good safety, sanitization
- Having sound knowledge to properly use and maintain all equipment
- Perform additional tasks as requested by the line supervisor, sous-chef or executive chef
- Taking care of leftovers
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Customer Service Representative (Part Time)
Tim Hortons
New Market, Canada
01.2023 - 10.2024
- Greet customers and provide exceptional customer service
- Accurately take customer orders and process payments using cash register
- Prepare and serve food and beverages in a timely manner
- Collaborate with team members to ensure efficient operations
- Maintaining a clean work environment
- Handle customer complaints and resolve issues in a professional manner
- Attend training sessions to stay updated on menu items and promotions to effectively communicate with customers
- Identified opportunities for upselling additional products or services based on customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Administrative Assistant
L.B. Plumbing Services Inc
Barbados, Barbados
01.2020 - 01.2021
- Answered and directed phone calls
- Organized and scheduled appointments
- Planned meetings and take detailed minutes
- Ordered office supplies
- Took credit card payments
- Answered customers queries
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Customer Service Agent (Night Shift)
Km2 Solutions
Barbados, Barbados
01.2020 - 01.2021
- Made out-bound calls to delinquent clients
- Received in-bound calls from delinquent clients
- Assisted clients with the settlements of their past due accounts
- Processed payments for delinquent accounts
- Resolved queries for clients
- Ensured that client information was accurate and up to date
Customer Service Representative
Popular Supermarket
Barbados, Barbados
01.2019 - 01.2020
- Provided consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, always maintaining a high level of customer satisfaction
- Built sustainable relationships and trust with customers through open and interactive communication
- Recognized opportunities to generate sales leads and new customer development
- Entered and updated customer information into the POS software
- Accepted cash and taking credit/debit card payments
Administrative Assistant
Regimes Daycare
St. Philip, Barbados
01.2019 - 01.2020
- Assist with tours/ fun day
- Schedule appointments and handle payments
- Help with enrolment and answer phone calls
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
Education
Medical Office Assistant - Healthcare
Trios College
12.2024
Caribbean Examination Council General Proficiency - Mathematics, English Language, Office Administration, Principles of Business
Springer Memorial Secondary
Barbados01.2015
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Crew training
- Deadline oriented
- Active listener
- Scheduling
- Office administration
- Appointment scheduling
- Verbal communication
Accomplishments
- Employee of the Month
References
References available upon request.
Timeline
Customer Service Representative (Part Time)
Tim Hortons
01.2023 - 10.2024
Line Cook, Prep Cook, Kitchen Manager
Fionn Macool Pub Restaurant
01.2021 - 11.2024
Administrative Assistant
L.B. Plumbing Services Inc
01.2020 - 01.2021
Customer Service Agent (Night Shift)
Km2 Solutions
01.2020 - 01.2021
Customer Service Representative
Popular Supermarket
01.2019 - 01.2020
Administrative Assistant
Regimes Daycare
01.2019 - 01.2020
Medical Office Assistant - Healthcare
Trios College
Caribbean Examination Council General Proficiency - Mathematics, English Language, Office Administration, Principles of Business
Springer Memorial Secondary
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