Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
CONTACT
Languages
Interests
Timeline
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Danish Mehta

Toronto,ON

Summary

Natural leader dedicated to exceeding expectations at every interaction. Results-oriented, decisive executive with a proven track record of driving business excellence. Motivated by self-growth and ethical revenue generation, committed to expanding both my book of business and the company's revenue. Strong believer in succession plan management, striving to develop and empower future leaders within the organization.

Overview

6
6
years of professional experience

Work History

Client Manager

Alight Solutions
04.2023 - Current
  • Led a team of Client Specialists and Assistant Managers supporting 40+ Fortune 500 clients.
  • SPOC for CEO escalation management and providing escalation resolution to C-Suite employees on both Alight and client side.
  • Developed cost-effective operational strategies focused on service quality and efficiency.
  • Acted as CRM, providing reports, dashboards, and actionable insights to stakeholders.
  • Improved offshore and off-phone processes using LEAN methodologies to eliminate inefficiencies.
  • Partnered with HR BPO and benefits teams to integrate cross-domain processes.
  • Managed delivery scope, service change orders, contract renewals, SLAs, and governance documentation.
  • Functioned as a project manager for new client implementations and JIRA implementation.
  • Created SharePoint sites and custom dashboards for continuous development tracking.
  • Managed global call center operations by forecasting, scheduling, planning and implementing processes.
  • Key decision maker in daily operational cost savings and resource alignment.
  • Organizational chart maintenance for own business unit and VP reporting.
  • Identified upsell opportunities through client data analysis and gap assessments.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.

ASSISTANT MANAGER

WIPRO HR SERVICES, INDIA
03.2022 - 11.2022
  • Partner with Customer Care Team Managers to deliver contractual performance guarantees.
  • Client Reporting (Manage and respond directly to client escalated issues)
  • Develop and execute plans to improve customer satisfaction and overall quality with a focus on off-shore and off-phone process.
  • Health benefits, 401K RSP, workforce administration and Payroll.
  • Responsible for overall deliverables of a client’s HR Services i.e., AON, Alight Solutions, Xylem, AT&T, Cigna, BOA, Marriott International, etc.
  • Training batches for new client updates and tool implementations.
  • Collaborate with capacity managers to handle staffing related concerns.
  • Presentations with the client contacts on a weekly basis for governance, SLA, and delivery details.
  • Experience with various HRMS/HRIS tools like Workday, Oracle, SAP, etc.

CORPORATE TRAINER/ FLOOR SUPERVISOR

WIPRO HR SERVICES, INDIA
07.2019 - 03.2022
  • Onboarded 150+ new hires, delivering comprehensive orientation and training aligned with company standards.
  • Served as a role model and mentor, fostering a culture of success and accountability on the production floor.
  • Designed and maintained team dashboards to track and improve performance metrics by 11%.
  • Provided structured training on corporate policies, systems, and best practices to 70 individuals.
  • Delivered domain-specific training in Global HRFS, payroll and WFA for US & Canada, retirement plans, and health benefits administration to 10 different batches of 140 employees.
  • Offered ongoing coaching and support to employees to enhance service delivery and efficiency.
  • Managed sensitive escalated calls, including service center issues and employee death notifications.
  • Acted as liaison between service center and operations to ensure smooth communication and issue resolution.
  • Conducted risk assessments for new and existing employees in alignment with company protocols and standards.

Education

Post Graduation - Global Business Management

Vancouver Community College
Vancouver, BC
08.2024

Bachelor of Computer Applications -

Chitkara University
Chandigarh, India
07.2019

Social Entrepreneurship (Exchange Program) -

Universitas Airlangga
Denpasar, Indonesia
07.2018

Business Model Canvas (Exchange Program) -

Petra Christian University
Bali, Indonesia
07.2018

Social Entrepreneurship (Exchange Program) -

University of Udayana
Surabaya, Indonesia
07.2018

Skills

  • Emotional Intelligence
  • Time management
  • Stakeholder relationship management
  • Skilled in utilizing HRMS platforms including Workday, Oracle, and SAP
  • Leadership in change management
  • Conflict resolution expertise
  • Data analytics expertise in Cognos, Tableau, and Power BI
  • Training delivery
  • Team performance management
  • Proficient in Smartsheet and JIRA for project management
  • Financial acumen
  • Cross-channel marketing
  • Software feature demonstrations
  • Revenue growth
  • Solution selling
  • Inventory management
  • Financial management

Accomplishments

  • Achieved 10% improvement in JIRA resolution TAT year over year by implementing Tableau reporting and SOPs with accuracy and efficiency.
  • Collaborated with team of 6 strategic implementations analyst in the development of new client implementations and new product adds.

Hobbies and Interests

Cooking, Golf, Billiards, Yoga, Travel, Drone Photography, Cricket, Tennis, Jogging

CONTACT

  • PHONE: (778) 989-2512
  • LINKEDIN: linkedin.com/in/danishmehta
  • EMAIL: danishmehta32@yahoo.com

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Artificial Intelligence (AI) and Machine Learning
  • Sustainable Tech Innovations
  • Volunteer Work
  • Animal Welfare Advocacy
  • I enjoy cooking for friends and family gatherings
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Client Manager

Alight Solutions
04.2023 - Current

ASSISTANT MANAGER

WIPRO HR SERVICES, INDIA
03.2022 - 11.2022

CORPORATE TRAINER/ FLOOR SUPERVISOR

WIPRO HR SERVICES, INDIA
07.2019 - 03.2022

Post Graduation - Global Business Management

Vancouver Community College

Bachelor of Computer Applications -

Chitkara University

Social Entrepreneurship (Exchange Program) -

Universitas Airlangga

Business Model Canvas (Exchange Program) -

Petra Christian University

Social Entrepreneurship (Exchange Program) -

University of Udayana

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Danish Mehta