Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danish Danish

SURREY,British Columbia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Xfinity Comcast
01.2021 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Zara
01.2020 - 01.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science -

Capilano University
North Vancouver, BC
05.2023

Skills

  • Data Entry
  • Complaint Resolution
  • Call Management
  • Account Updating

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Xfinity Comcast
01.2021 - 03.2023

Customer Service Representative

Zara
01.2020 - 01.2021

Associate of Science -

Capilano University

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