Danir Galvez
Los Angeles
Summary
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver. Results-driven sales professional with a background in establishing productive relationships and exceeding revenue objectives. Skilled at identifying customer needs, presenting solutions, and closing deals effectively. Demonstrated leadership abilities in managing teams to optimize performance and achieve sales targets. Proven track record of fostering client loyalty through high-quality service.
Overview
11
11
years of professional experience
Work History
Vice president
JBM
Los Angeles
10.2018 - Current
- Directed strategic planning and execution for organizational growth initiatives.
- Collaborated with executive leadership to align departmental goals and objectives.
- Cultivated relationships with key stakeholders to enhance business partnerships.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Established performance standards for staff members in order to drive productivity levels up.
- Implemented performance metrics to improve team accountability and effectiveness.
Salesperson
JBM
Los Angeles
01.2016 - 08.2025
- Engaged customers, providing product knowledge and recommendations.
- Processed sales transactions using point-of-sale systems.
- Conducted market research to identify customer needs and preferences.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Manager
Cushman & Wakefield
Los Angeles
07.2023 - 11.2024
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Moved and cleaned Area equipment and fixtures
- Supervised daily cleaning operations in commercial facilities ensuring high standards.
- Trained staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, ensuring availability for staff use.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Manager
Ace Parking
Los Angeles
04.2021 - 01.2024
- Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors, and installing floor mats to minimize wear and tear to vehicles on lot
- Determined and reported on lead time for manufacture and delivery of new vehicle inventory and informed customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Maintained a safe working environment through regular inspections of tools and equipment used by employees
- Trained new janitorial staff on the use of cleaning products, equipment, safety protocols, and customer service
- Demonstrated quality leadership by meeting performance plans
- Investigated accidents or incidents involving janitorial staff or customers quickly and efficiently
- Led and directed team members on effective methods, operations and procedures
VP of Operations
Los Angeles
06.2019 - 12.2023
- Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes
- Analyzed user needs and software requirements to determine design feasibility
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation
- Diminished regulatory risks by strict adherence to insurance and safety regulations
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects
- Cultivated and maintained positive working relationships with employees, executives, and other stakeholders
- Coordinated work across departments to keep teams on track with company goals
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth
- Transformed departmental operations through aggressive process overhaul and attention to quality
- Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion
- Committed to delivering excellent customer service while working in a fast-paced environment
- Identified ways to improve efficiency in operations and implemented process changes
- Developed departmental objectives, budgets, policies, procedures, and strategies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided leadership by setting clear expectations for staff members while managing their development needs through mentoring and coaching
CEO
CEO SAV VALET
Los Angeles
10.2014 - 12.2023
- Led organization by establishing business direction and actualizing operational plans to meet goals
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions
- Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success
- Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits
- Controlled business direction changes and provided support during restructurings
- Enabled organization to scale through rapid growth by identifying and eliminating bottlenecks, risks, and other constraints
- Utilized accounting knowledge to help senior managers develop and implement business improvements
Supervisor
Environment Control
Los Angeles
04.2017 - 11.2021
- Prepared for production by checking inventory levels of items needed to complete work
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
- Directed and motivated 10-person team of production staff
- Created and conveyed production and inventory reports to management and sales daily to keep track of changes and issues
- Investigated, provided, and submitted information to quality department about special incidents, events, and complaints
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Communicated employee, customer, and workplace needs to managers
- Inspected work environment for health and safety hazards and reported findings to manager
- Supervised daily cleaning operations for commercial and industrial clients.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained and mentored staff on safety protocols and cleaning techniques.
- Conducted quality inspections to maintain high standards of cleanliness.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Glendale Community College
CASkills
- Equipment maintenance
- Safety compliance
- Team leadership
- Effective communication
- Time management
- Staff training
- Chemical handling
- Safety protocols
- Cleaning techniques
- Communication skills
- Power tools
- Health and safety compliance
- Sanitation techniques
- Inventory replenishment
- Sales forecasting
- Market analysis
- Product knowledge
- Customer relationship management
- Problem solving
- Conflict resolution
- Sales presentations
- Relationship building
- Business development
- Customer relationship building
- Up-selling
- Sales process
Timeline
Manager
Cushman & Wakefield
07.2023 - 11.2024
Manager
Ace Parking
04.2021 - 01.2024
VP of Operations
06.2019 - 12.2023
Vice president
JBM
10.2018 - Current
Supervisor
Environment Control
04.2017 - 11.2021
Salesperson
JBM
01.2016 - 08.2025
CEO
CEO SAV VALET
10.2014 - 12.2023
Glendale Community College