Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Skilled Supervisor uses event management software to properly plan, track and manage events. Experienced in working with stakeholders at all levels, from clients to vendors and suppliers. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously.
Hi, I’m
DANILO PECHARDO
Calgary,AB
Summary
Overview
7
years of professional experience
1
Certification
Work History
Glenmore Inn Hotel
Banquet Senior Supervisor
06.2021 - Current
Job overview
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated transportation and parking arrangements for guests and vendors.
- Implemented protocols and procedures to effectively manage planning process.
- Coordinated travel and accommodations for event attendees.
- Developed and distributed event surveys to gather feedback and assess event success.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Produced concept plans for high-profile corporate meetings and events.
- Monitored and controlled event expenditures to meet budgets.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Hampton Inn By Hilton/Homewood Suites
Breakfast/Banquet Senior Supervisor
01.2022 - 09.2022
Job overview
- Oversaw event registration process by collecting and tracking attendee information.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Coordinated travel and accommodations for event attendees.
- Developed and distributed event surveys to gather feedback and assess event success.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Compass Group Management/Maple Leaf Lounge
VIP Lounge Supervisor
03.2021 - 07.2022
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
Age Care
Food Service Supervisor
05.2021 - 08.2021
Job overview
- Oversaw training of more than 45 team members.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Established and managed team schedules and shift assignments.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Reviewed and approved employee schedules and timesheets.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Manor Village Life Center
Asst. Dining Room Manager
02.2018 - 10.2020
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
Delta Hotel Kananaskis
Food and Beverage Attendant
06.2017 - 09.2017
Job overview
- Established rapport with customers by providing friendly and attentive service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Winford Hotel Resort And Casino
Asst. Food and Beverage Manager
12.2015 - 05.2017
Job overview
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed all day-to-day operations within budgeted guidelines.
- Managed bar and wait staff and directed hiring program.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Complied with health and safety regulations.
- Designed beverage menus.
- Resolved customer complaints involving food or beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Education
ERP TECHNICAL SCHOOLCalgary, AB
Associate of Science from Hotel And Tourism Mnagement
09.2020
University Overview
General Emilio Aguinaldo CollegeCavite Philippines
Associate of Arts from Hotel And Resort Management
06.1997
University Overview
Skills
- Leisure Travel
- Hospitality Management
- Performance Strategies
- Overseeing Logistics
- Customer Satisfaction
- Cooking Procedures
- Managing Reservations and Large Parties
- Customer Service Standards
- Catering Services
- Food Safety and Sanitation
- Strategy Management
Certification
AGLC Pro-Serve Certificate
Food Safety Certification Program
/Safe Check Advance
Crowd and Crisis Management
Advance FireFighting
Personal Safety Security Rescue Boat Training
Wine Service Training
Timeline
Breakfast/Banquet Senior Supervisor
Hampton Inn By Hilton/Homewood Suites
01.2022 - 09.2022
Banquet Senior Supervisor
Glenmore Inn Hotel
06.2021 - Current
Food Service Supervisor
Age Care
05.2021 - 08.2021
VIP Lounge Supervisor
Compass Group Management/Maple Leaf Lounge
03.2021 - 07.2022
Asst. Dining Room Manager
Manor Village Life Center
02.2018 - 10.2020
Food and Beverage Attendant
Delta Hotel Kananaskis
06.2017 - 09.2017
Asst. Food and Beverage Manager
Winford Hotel Resort And Casino
12.2015 - 05.2017
ERP TECHNICAL SCHOOL
Associate of Science from Hotel And Tourism Mnagement
General Emilio Aguinaldo College
Associate of Arts from Hotel And Resort Management
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