Danilo Bissoli Rosa
Burlington
Summary
I worked as bartender in a very busy restaurant Mandarim, where I had to have good time management and speed to make all necessary drinks in busy hours. Also have to keep everything clean and organized. I also was trained to pickup phones and delivery orders and deal with customer complaints, together with close the restaurant, making sure that all the bills and money were right in the end of each shift.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Uber Partner
Uber
Burlington
10.2024 - Current
- Monitored ride requests and optimized routes for efficiency.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Managed customer complaints professionally and courteously.
Bartender
Mandarim Burlington
Burlington
02.2024 - 09.2024
- Mixed and served a variety of cocktails based on customer preferences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by tracking stock levels and supplies.
- Trained new staff on bar procedures and drink preparation techniques.
- Greeted customers and provided excellent customer service.
Education
Assumption Catholic Secondary School
Burlington, ONSkills
- Customer service
- Inventory management
- Mixology techniques
- Effective communication
- Problem solving
- Organizational skills
- Adaptability to feedback
- Conflict resolution
- Flexibility
- Punctuality
- Customer feedback management
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Timeline
Uber Partner
Uber
10.2024 - Current
Bartender
Mandarim Burlington
02.2024 - 09.2024
Assumption Catholic Secondary School