Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danil Makarov

Toronto,ON

Summary

Detail-oriented and motivated professional with a strong background in medical report writing, sales, and customer service. Experienced in creating comprehensive and accurate medical reports, particularly related to accidents, while ensuring clear communication across medical, legal, and insurance stakeholders. Proven ability to build rapport with customers and clients through effective communication, problem-solving, and a customer-oriented approach. Adept at managing multiple tasks, demonstrating a strong work ethic, and continuously striving for professional growth. Currently pursuing further education to enhance skills and knowledge, with a passion for applying a broad range of expertise to drive success and deliver excellent service.

Overview

4
4
years of professional experience

Work History

Medical Writer

PositiveMindWellness
07.2024 - Current
  • Enhanced readability of medical documents by applying clear and concise language techniques.
  • Successfully managed multiple projects simultaneously while maintaining strict deadlines and high-quality output.
  • Edited and proofread technical documents for accuracy and consistency.
  • Prepared detailed and accurate medical reports on individuals involved in motor vehicle accidents (MVAs), documenting physical and psychological injuries, treatment plans, and recovery progress.
  • Documented patient histories, treatment adherence, and progress in both physical and mental health domains, ensuring clear communication of care milestones.

Sales Associate

Rooms + Spaces
06.2023 - 08.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Retail Sales Associate

Loblaw Companies
10.2021 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Warehouse Worker

A&B Couriers
01.2021 - 04.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.

Education

Bachelor of Business Information Systems - Business Technology Management

Toronto Metropolitan University
Toronto, None
04-2028

Skills

  • Proofreading
  • Problem-solving
  • Time management
  • Excellent communication
  • Self motivation
  • Customer service
  • Teamwork and collaboration
  • Relationship building
  • Product sales

Languages

English
Native or Bilingual
Russian
Full Professional

Timeline

Medical Writer

PositiveMindWellness
07.2024 - Current

Sales Associate

Rooms + Spaces
06.2023 - 08.2023

Retail Sales Associate

Loblaw Companies
10.2021 - 08.2022

Warehouse Worker

A&B Couriers
01.2021 - 04.2021

Bachelor of Business Information Systems - Business Technology Management

Toronto Metropolitan University

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Danil Makarov