DANIKA SWAIN
Oshawa
Summary
A dependable professional with a strong focus on teamwork and adaptability, skilled at managing tasks in fast-paced environments. Known for providing exceptional customer service and handling inquiries with a compassionate approach. Reliable, organized, and an effective communicator who collaborates well to meet changing needs and achieve outstanding results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
H&M warehouse
Ajax
08.2023 - 12.2023
- Pack products accurately and securely for shipping.
- Inspect items for damages or defects before packing.
- Label packages with the correct shipping information.
- Ensure inventory is packed according to company standards.
- Maintain a clean and organized packing area.
- Follow safety protocols to avoid accidents.
- Work efficiently to meet order deadlines.
- Communicate with team members to resolve packing issues.
Server and Bartender
St Louis Bar and Grill
Whitby
08.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders and payments
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Ensuring the dining area was prepared for an enjoyable guest experience
- Serve food and beverages promptly with focused attention to customer needs
Pet Care Associate
Claire's pet care
Oshawa
06.2022 - 06.2023
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs
- Fed and watered animals to provide necessary nutrients and keep pets healthy
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
Supervisor
Swiss chalet
Oshawa
08.2020 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Collaborated with all departments to achieve organizational goals, and teamwork across various functions
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Trained new employees on company policies, procedures and work ethics
Receptionist and Daycare Worker
Durham Ultimate Fitness Club
Oshawa
10.2018 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Collaborated with all departments to achieve organizational goals, and teamwork across various functions
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels
Daycare Worker
Durham Ultimate Fitness Club
Oshawa
10.2018 - 08.2020
- Greeted incoming customers professionally and provided friendly assistance in a clean environment
- Confirmed appointments, communicated with clients, and updated client records and resolving concerns
- Improved daycare environment by maintaining cleanliness, organization, and standards consistently
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines
Education
HIGH SCHOOL DIPLOMA -
Durham Alternative Secondary School
Oshawa, ON06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Supporting team members
- Multitasking Abilities
- Continuous Improvement
- Conflict and Complaint Resolution
- Patience and Empathy
- Attention to Detail
Certification
Ontario scholar, 2020
Timeline
Warehouse Associate
H&M warehouse
08.2023 - 12.2023
Server and Bartender
St Louis Bar and Grill
08.2022 - 06.2023
Pet Care Associate
Claire's pet care
06.2022 - 06.2023
Supervisor
Swiss chalet
08.2020 - 08.2022
Receptionist and Daycare Worker
Durham Ultimate Fitness Club
10.2018 - 08.2020
Daycare Worker
Durham Ultimate Fitness Club
10.2018 - 08.2020
HIGH SCHOOL DIPLOMA -
Durham Alternative Secondary School