Danika Swain
Oshawa,ON
Summary
Professional worker, ready to excel in fast-paced environment. Ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and driven, with positive attitude and excellent communication skills. Dependable team member who adapts to changing needs and collaborates effectively with colleagues to achieve outstanding results. Known for excellent communication skills and compassionate approach.
Overview
5
5
years of professional experience
Work History
Server and Bartender
St Louis Bar and Grill
08.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Take Out Supervisor
Swiss Chalet Restaurant
08.2020 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Monitored health and safety standards to maintain a clean, safe working environment.
Receptionist and Daycare Worker
Durham Ultimate Fitness Club
10.2018 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
Education
High School Diploma -
Durham Alternative Secondary School
Oshawa, ON06-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Supporting team members
- Multitasking Abilities
- Continuous Improvement
- Conflict and Complaint Resolution
- Patience and Empathy
- Attention to Detail
Timeline
Server and Bartender
St Louis Bar and Grill
08.2022 - 01.2024
Take Out Supervisor
Swiss Chalet Restaurant
08.2020 - 08.2022
Receptionist and Daycare Worker
Durham Ultimate Fitness Club
10.2018 - 08.2020
High School Diploma -
Durham Alternative Secondary School
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