Summary
Overview
Work History
Education
Timeline
Generic

Danika Snodgrass

San Francisco

Summary

Results-oriented People Operations and Program Management Specialist with a strong focus on process improvement and strategic problem solving. Expertise in processes optimization and driving scalable improvements that elevate the employee experience and align HR programs with organizational goals.

Overview

11
11
years of professional experience

Work History

Senior People Services Specialist

Crunchyroll
San Francisco
06.2024 - Current
  • Support global People Services operations, serving as a Tier 2 & 3 escalation point to resolve complex employee inquiries and ensure data accuracy, employment compliance and Workday business process execution
  • Manage end-to-end employee lifecycle processes within Workday’s HCM system, while collaborating cross-functionally to ensure compliance and alignment with company policies
  • Analyze service desk metrics and trends to drive data-informed decision-making, identify process inefficiencies and recommend scalable improvements
  • Own the development and upkeep of People Team documentation, including job aids, internal wiki pages and SOPs, to standardize processes and improve cross-functional communication and self-service adoption

Talent Operations Consultant

Crunchyroll
San Francisco
04.2023 - 06.2024
  • Ensured timely approval and processing of headcount requisitions, compensation escalations and recruiting software configuration, supporting both full-time employees and the contingent worker program
  • Conducted root cause data analysis and diagnostics to implement process improvements in talent and performance management programs, optimizing career development and enhancing overall program effectiveness
  • Managed end-to-end global headcount requisition process and collaborated with HRBPs and Recruiting Leadership to implement talent review methodologies, including succession planning, organizational analysis, headcount forecasting and competency framework to support strategic business growth, effective talent management and career development

People Services Enablement Specialist

DoorDash
San Francisco
06.2022 - 03.2023
  • Facilitated the enablement partnership between the People Services team and the broader People team organization, addressing concerns, strategizing solutions and resolving cross-functional roadblocks and escalations
  • Applied Design Thinking to reevaluate and reconceptualized People team programs, establishing a company standard of self-service for employees, managers, HRBPs and senior level leadership
  • Developed and implemented HR policies and procedures to ensure legal compliance, guide senior level management & employees and optimize systems and self-service tools in Workday to streamline processes, identify productivity gaps and maintain data accuracy

People Services Lead

DoorDash
San Francisco
03.2021 - 06.2022
  • Led the strategic planning, design and launch of a new global HR Service Desk, improving employee experience, standardizing support processes and enabling scalable service delivery across a rapidly growing organization
  • Managed, mentored and trained Tier 1 and Tier 2 People Services teams, resolved complex Tier 3 escalations and ensured consistent, high-quality HR support as the company scaled from 2,000 to over 12,000 employees
  • Partnered cross-functionally with key People Team stakeholders, including Employee Relations, HRBPs, Legal and Compliance, to support strategic initiatives and address complex, high-risk employee matters

People Operations Program Manager

DoorDash
San Francisco
09.2018 - 03.2021
  • Designed and implemented end-to-end People team programs such as onboarding, performance review cycles, employee engagement surveys and manager enablement initiatives
  • Partnered cross-functionally with HRBPs, Talent Team, Total Rewards, People Tech, and other various internal stakeholders to ensure alignment and delivery of all People team initiatives
  • Developed and maintained resources, toolkits and documentation that supported program rollout, adoption, self-service and change management efforts

Learning Administrator

Renew Finacial
Oakland
02.2017 - 09.2018
  • Oversaw daily operations and logistics for the Training team, including scheduling, coordination and resource management
  • Facilitated and managed new hire orientation, onboarding programs and live training events, partnering closely with Sales, Executive, and cross-functional teams to support ramp-up and enablement.
  • Administered and optimized the Learning Management System, collaborating with the Design and Marketing teams to maintain accurate, compliant and user-friendly training content for employees

Employee Development Program Manager

Pandora
Oakland
11.2015 - 02.2017
  • Facilitated live and virtual training sessions, workshops and 1:1 coaching, including Pandora University— a global new hire orientation for cohorts of 70+ employees per month
  • Conducted training needs assessments using surveys, stakeholder consultations and performance data to identify skill gaps and learning priorities
  • Designed and developed legal and HR compliance training content for employees and managers, including presentations, facilitator guides, workshops and self-paced eLearning modules

People Operations Coordinator

Pandora
Oakland
10.2014 - 11.2015

Education

Bachelor of Arts - Sociology

San Francisco State University
San Francisco, CA
09-2013

Timeline

Senior People Services Specialist

Crunchyroll
06.2024 - Current

Talent Operations Consultant

Crunchyroll
04.2023 - 06.2024

People Services Enablement Specialist

DoorDash
06.2022 - 03.2023

People Services Lead

DoorDash
03.2021 - 06.2022

People Operations Program Manager

DoorDash
09.2018 - 03.2021

Learning Administrator

Renew Finacial
02.2017 - 09.2018

Employee Development Program Manager

Pandora
11.2015 - 02.2017

People Operations Coordinator

Pandora
10.2014 - 11.2015

Bachelor of Arts - Sociology

San Francisco State University

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Danika Snodgrass