DANIKA RUIZ
Vancouver,BC
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Islands Restaurant
04.2021 - 12.2023
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Answered incoming calls promptly and professionally following established guidelines
- Assisted customers with product selection, inquiries, and order customization requests
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed strong customer relationships and loyalty through effective communication
- Assisted with training and mentoring new team members.
Customer Service Representative
Topanga Mall
02.2020 - 01.2022
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Assisted with training and mentoring new team members
- Adhered to company policies and procedures while providing superior service
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Customer Service Representative
Halloween Costumes
03.2014 - 01.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Assisted with training and mentoring new team members
- Adhered to company policies and procedures while providing superior service
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Customer Service Representative
Etoile Gift Shop Store
01.2010 - 02.2014
- Sales, party organizations, gift wrapping, and customer service
Education
High School Diploma -
Taft High School
Los Angeles, US06.1995
Skills
- Customer Service
- LANGUAGES: Fluent English and Fluent Spanish
- Dual Citizenship
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Islands Restaurant
04.2021 - 12.2023
Customer Service Representative
Topanga Mall
02.2020 - 01.2022
Customer Service Representative
Halloween Costumes
03.2014 - 01.2019
Customer Service Representative
Etoile Gift Shop Store
01.2010 - 02.2014
High School Diploma -
Taft High School
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