DANIKA ROBICHAUD
201 Cap Lumiere Rd, Richibucto Village,NB
Summary
Enthusiastic and results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Have demonstrated success in supervising staff and building teams; with a proven history of achieving sales goals and coaching staff on effective sales methods.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
ECO CANADIAN ORGANIC INC
01.2022 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Providing helpful information on new products
- Optimized store displays and appearance via strategic merchandising
- Managed store organization, maintenance, and purchasing functions
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Educating clients on safe consumption
- Social Media Marketing
- Take pre-orders for cannabis clones
- Preparing signage weekly and managing promotional materials and displays
- Scheduling
- Aiding customer inquiries and complaints
- Maximizing profitability
- Ensuring compliance with Health Canada and Cannabis NB
Customer Experience Representative
CANNABIS NB
01.2019 - 01.2022
- Greeting customers
- Verifying Identification
- G.U.I.D.E Process
- Recapping Sales
- Asking for client feedback
- Upselling products
- Educate clients on new products and safe consumption
- Delegating task’s
- Inventory Management
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
Retail Associate
MICHAEL ROSSYS
06.2016 - 01.2022
- Direct customers by escorting them to proper isles
- Created attractive display highlighting certain products
- Answered customers questions and advised shoppers about sales
- Price stock - Place stock on shelves and do store facing
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Seasonal Labour /Production worker
BEATA FARMS
01.2014 - 11.2015
- Keeping track of inventory and shipments
- Keeping floors clean
- Janitorial duties
- Followed safety procedures and guidelines to maintain safe working environments.
Marketing Research
MQO RESEARCH
07.2013 - 08.2015
- Outbound bilingual calls for Atlantic Canada
- Interviewing and recruiting clients
- Gather data to help a company market its products or services.
- Conducted consumer surveys and analyzed purchasing trends.
Education
High School Diploma -
CCNB
Richibucto, New Brunswick2013
Skills
- Staff Relations
- Retail Objectives
- Merchandising
- Accurate Money Handling
- Guest Relations
- ID Verification
- Visual Merchandising
- Marketing and Advertising
- Inventory Tracking and Management
- Strong Multitasking Skills
- Customer Service
- Scheduling Knowledge
Certification
Cannabis NB 2021 Bud of the Year - (Store #5007)
Timeline
Retail Store Manager
ECO CANADIAN ORGANIC INC
01.2022 - Current
Customer Experience Representative
CANNABIS NB
01.2019 - 01.2022
Retail Associate
MICHAEL ROSSYS
06.2016 - 01.2022
Seasonal Labour /Production worker
BEATA FARMS
01.2014 - 11.2015
Marketing Research
MQO RESEARCH
07.2013 - 08.2015
High School Diploma -
CCNB
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