Danika Page
Toronto,ON
Summary
Dedicated and experienced professional with 5+ years’ experience providing first-line service to a range of clientele. Team player with a positive attitude and consistency establishing positive rapport; recognized for superior support and communications skills. Committed to going above and beyond to deliver client satisfaction and contributing to overall company success.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Shared Services Canada
01.2022 - 12.2024
- Provided comprehensive administrative support to Executives, including managing calendars, scheduling meetings, coordinating taskings and proactively resolving challenges to streamline daily operations.
- Organized and prepared materials for executive meetings, including agendas, presentations and detailed reports.
- Served as a primary liaison between Executives and internal/external departments, fostering strong relationships to enhance communication.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated travel arrangements, created itineraries, and processed travel expenses and reimbursements for both employees and senior management.
Account Manager
Switch Health
04.2021 - 01.2022
- Provided guidance to employers of Temporary Foreign Workers entering Canada on policies, procedures and the best plan of action for their employees to meet the Government of Canada’s COVID-19 protocol requirements.
- Oversaw multiple accounts and provided support as a first point of contact for clients in order to determine needs and develop effective solutions.
- Created appointments and dispatched services for clients across Canada.
- Communicated with clients consistently by providing status updates and troubleshooting issues.
Customer Service Admin
Switch Health
01.2021 - 03.2021
- As a member of the customer resolution team, responded to a high volume of customer inquiries, including account set-up and technical problem solving, in real time by phone and live chat.
- Composed professional responses to customers’ correspondence via emails, direct messages and comments on social media outlets.
- Investigated and solved routine and complex customer inquiries in professional and timely manner.
- Compiled detailed documentation and escalated concerns and feedback to manahgement in order to improve quality of services.
Educational Assistant
Toronto District School Board
09.2019 - 06.2021
- Built trusting and positive rapport with all students in order to effectively support them.
- Carried out personal development, skill building, goal setting, counseling, and other therapeutic programming to fit needs of students.
- Provided assessment and evaluation of students; advocated for their individual needs to ensure inclusive learning opportunities for them to flourish.
- Applied behaviour modification, crisis intervention and de-escalation strategies when required.
Brand Ambassador and Team Lead
Various Marketing Companies
06.2016 - 09.2019
- Enhanced brand recognition by leading promotional events and engaging consumers with product demonstrations and activations.
- Educated consumers about brand and product benefits, leading to increased interest and sales conversions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Education
Advanced Diploma - Child & Youth Care
Algonquin College
Certificate - Justice Studies
Algonquin College
Skills
- Exceptional customer support skills and ability to build positive rapport with colleagues and clientele
- Strong interpersonal skills with a compassionate communication style
- Proficiency in written professional documentation and correspondence
- Proactive, creative and flexible critical thinker and problem solver
- Self-motivated, works well both independently and as part of a multi-professional team
- Organized with passion and care for detail
Timeline
Executive Assistant
Shared Services Canada
01.2022 - 12.2024
Account Manager
Switch Health
04.2021 - 01.2022
Customer Service Admin
Switch Health
01.2021 - 03.2021
Educational Assistant
Toronto District School Board
09.2019 - 06.2021
Brand Ambassador and Team Lead
Various Marketing Companies
06.2016 - 09.2019
Advanced Diploma - Child & Youth Care
Algonquin College
Certificate - Justice Studies
Algonquin College
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