Danika Legacy-Aubé
South Tetagouche,NB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Ocean Contact Centers
01.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
Payment Service Officer
Employment And Social Development Canada
05.2022 - 12.2022
- Responded to customer inquiries and provided detailed account information.
- Developed and documented collection procedures and policies to comply with government regulations.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
Personal home care worker
Private Contract
01.2017 - 01.2021
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Housekeeping
- 01.2016
Education
GED Diploma -
CCNB
12.2021
Skills
- Works well with others
- Bilingual
- Fast learner
- Creative
- Responsible
- Computer skills
- Ability to work under pressure
- Adapts well to change
- Active Listening
- Microsoft PowerPoint
- Microsoft Word
- Customer Relations
- Retail Sales Customer Service
- Account Management
- Microsoft Excel
- Customer Service
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Payment Service Officer
Employment And Social Development Canada
05.2022 - 12.2022
Customer Service Representative
Blue Ocean Contact Centers
01.2022 - Current
Personal home care worker
Private Contract
01.2017 - 01.2021
Housekeeping
- 01.2016
GED Diploma -
CCNB
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