Danika Essel-Quao
Montreal,,QC
Summary
Highly organized and efficient Front Desk Receptionist known for productivity and ability to complete tasks promptly and with accuracy. Strong attention to detail along with over three years of customer service experience driven to build long-term relationships with guests and ensure smooth front desk operations. Demonstrated reliability, professionalism, and dedication to ensuring customer satisfaction in fast-paced, high-stress environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
DoubleTree by Hilton
Dorval, Quebec
09.2024 - Current
- Greeted guests upon their arrival, while providing a hospitable welcome
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
- Maintained a clean and organized reception area to uphold company image
- Processed and distributed internal and external communications
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
Night Audit Supervisor
DoubleTree by Hilton
Dorval, Quebec
06.2023 - 09.2024
- Managed all overnight duties at the front desk
- Ran audit reports
- Reviewed guest credit transactions against established limits
- Prepared daily management reports as required
- Answering phones, scheduling wake-up calls and assisting with reservation requests
- Managed online, phone and in-person room reservations
- Checked-in and checked-out guests, ensuring their information is being kept confidential
- Accurately performed all cash-handling and safe deposit box procedures
- Handled all reservation inquiries, cancellations, and modifications
Warehouse Inventory Clerk
Michael Kors
Saint-Laurent, Quebec
08.2022 - 05.2023
- Located, picked, and packed items according to customer order details
- Stocked and straightened shelves in neat and orderly manner
- Checked for damaged or misplaced stock and placed it in designated area
- Assured that work areas are kept safe, organized, and clean by removing any cartons or boxes as needed
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Other duties as directed by warehouse supervisor
Customer Service Representative
Nordia
Montreal, Quebec
07.2021 - 06.2022
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
- Promptly responded to inquiries and requests from customers
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Delivered prompt service to prioritize customer needs
- Managed over 40 customer calls per day
Education
High School Diploma -
École Secondaire La Voie
Montreal, QC06.2019
No Degree - Law And Society Major
Vanier College
Saint-Laurent, QCDiploma of Vocational Studies - Aesthetics
Centre De Formation Professionnelle De Lachine
Lachine, QC10-2025
Skills
- Guest Relations
- Hospitality
- Customer Service
- Organizational Skills
- Strong Attention to Detail
- Time Management
- Problem-Solving Skills
- Fluent in English and French
Timeline
Front Desk Receptionist
DoubleTree by Hilton
09.2024 - Current
Night Audit Supervisor
DoubleTree by Hilton
06.2023 - 09.2024
Warehouse Inventory Clerk
Michael Kors
08.2022 - 05.2023
Customer Service Representative
Nordia
07.2021 - 06.2022
High School Diploma -
École Secondaire La Voie
No Degree - Law And Society Major
Vanier College
Diploma of Vocational Studies - Aesthetics
Centre De Formation Professionnelle De Lachine
Similar Profiles
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Talib DalwaiTalib Dalwai
Cluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al MurojCluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
Kemauri JeffersonKemauri Jefferson
Housekeeper at Doubletree By HiltonHousekeeper at Doubletree By Hilton
Mélanie CôtéMélanie Côté
Massothérapeute propriétaire at Cohérence massothérapieMassothérapeute propriétaire at Cohérence massothérapie