Danika Danvers
Scarborough,ON
Summary
Customer service professional with over 3 years of experience in enhancing customer satisfaction and fostering loyalty through effective communication and problem-solving. Demonstrates strong computer literacy and the ability to thrive in fast-paced environments, consistently delivering friendly and efficient service. Aspires to leverage skills in a dynamic organization to contribute to business success and drive innovative customer service solutions.
Overview
3
3
years of professional experience
Work History
Cashier
McDonald's
Scarborough
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered friendly and prompt service to all customers.
- Assisted in maintaining a clean and organized work environment.
Customer Service Representative
247 Virtual Contact
Scarborough, ON
05.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Typing speed of 60-70 words per minute
- Proficient in Microsoft Word and Excel
- Strong computer literacy
- Excellent problem-solving skills
Timeline
Customer Service Representative
247 Virtual Contact
05.2022 - 10.2023
Cashier
McDonald's
11.2021 - Current