Danijela Fazlic
Winnipeg,MB
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Excellent in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
16
16
years of professional experience
Work History
Office Manager
Manitoba Technology Accelerator
Winnipeg, MB
11.2020 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
Administrative Coordinator
Coca-Cola Bottling Company
01.2011 - 01.2020
- Processed complex administrative project assignments
- Maintained various departmental database systems and lists
- Maintained strict confidentiality on highly sensitive matters
- Created and entered data into spreadsheets
- Interfaced with customers and maintained internal and external relationships
- Miscellaneous admin requests as required
- Tracked customer marketing spend
Route processing administrator backup
Coca-Cola Bottling Company
01.2011 - 01.2020
- Driver Over and Short research and resolution (cash and product/load)
- Performed pre-settlement and cashiering duties in a Distribution Centre in accordance with standard procedures
- Reviewed and verified end of day driver paperwork
- Ran daily route status report to verify that all delivery routes settled
- Sent messages to route accounting department regarding settlement issues
- Checked in and checked out (COCI) messages
- Ensured proof of deliveries are included in driver paperwork (DSD, store stamps, etc.)
- Ensured security of route cash
- Validated proper use of cash drop log
- Received and verified full service bag count
- Counted full service cash and finalized handheld
- Prepared driver paperwork for Imaging
- Maintained cash reconciliation and driver deposit log
- Maintained records in BASIS route accounting system
- Reviewed settlement exception reports and resolve issues
- Prepared deposit for pick up by armored car service
- Worked with warehouse inventory personnel to resolve SAP (inventory system) to BASIS (sales accounting system) reconciling items
- Researched Mail Checks, printed backup and coded in Payment Manager
- Maintained Missing Documents Log
Office Manager
Electric2000 Ltd
01.2009 - 01.2011
- Dealt with reports, prepared income statements and balance sheets, invoices, charts, tables
- Prepared payroll for both hourly and salaried employees
- Processing and verifying receipts, bank deposits and bank reconciliations
- Processed expense claims, supplier and vendor reconciliations
- Maintained financial records
- In charge of accounts payables and accounts receivables
- Ability to do government remittances manually and electronically
- Worked with Microsoft applications, Outlook, Excel, Work
- Ability to prioritize workload to meet strict deadlines with accuracy and attention to detail
- Demonstrated effective communication and interpersonal skills
Education
Computer Accounting Technician -
Red River College
01.2009
Skills
- General Administrative Support
- Office Organization & Clerical Support
- Financial & Budget Management
- Communication & Coordination
- Technical support
- Scheduling coordination
- Business administration
- Training and coaching
- Records management
- Proficient in Microsoft365, SAP and GoogleDocs
References
AVAILABLE UPON REQUEST
Timeline
Office Manager
Manitoba Technology Accelerator
11.2020 - Current
Administrative Coordinator
Coca-Cola Bottling Company
01.2011 - 01.2020
Route processing administrator backup
Coca-Cola Bottling Company
01.2011 - 01.2020
Office Manager
Electric2000 Ltd
01.2009 - 01.2011
Computer Accounting Technician -
Red River College
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