Oksana Hanzhenko
Calgary
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Offer strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Cleaning Crew Member
Risenshine Cleaning
07.2023 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Cashier Team Lead
LLC ATB Supermarket
03.2014 - 02.2023
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Cashier Supervisor
LLC "Fozzy Food"
08.2013 - 02.2014
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Cashier Supervisor
LLC "Slavyani"
04.2009 - 04.2013
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Certificate - Business/Commerce
Center of Post-Diploma Education
Sumy, Ukraine08.2013
Certificate - Cutting And Sewing Courses
Sumy HBO Named After Frunze
Sumy, Ukraine06.2002
Certificate - Sales Representative
Interschool Educational Factory
Sumy, Ukraine03.1991
Certificate - Chef's Assistant
Interschool Educational Factory
Sumy, Ukraine04.1989
Skills
- Product Restocking
- Staff Assignments
- Meeting Quotas
- Inventory Audits
- Opening and Closing Procedures
- Workflow Coordination
- Manager Support
- Cash Register Systems
- Accounting Softwares
Timeline
Cleaning Crew Member
Risenshine Cleaning
07.2023 - Current
Cashier Team Lead
LLC ATB Supermarket
03.2014 - 02.2023
Cashier Supervisor
LLC "Fozzy Food"
08.2013 - 02.2014
Cashier Supervisor
LLC "Slavyani"
04.2009 - 04.2013
Certificate - Business/Commerce
Center of Post-Diploma Education
Certificate - Cutting And Sewing Courses
Sumy HBO Named After Frunze
Certificate - Sales Representative
Interschool Educational Factory
Certificate - Chef's Assistant
Interschool Educational Factory
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